JG Summit Partners with Cognizant for Advanced ServiceNow Integration and Managed Services
In a significant move towards digital transformation, JG Summit Holdings, one of the Philippines' largest and most diversified conglomerates, has enlisted Cognizant (NASDAQ: CTSH) to implement and manage its ServiceNow platform. This partnership aims to streamline and unify IT service management across JG Summit's diverse business operations, which encompass multiple sectors including consumer foods, air transportation, and real estate.
Operating a conglomerate presents unique management challenges, particularly in handling varied business models and supply chains that span unrelated industries. JG Summit's wide-ranging portfolio results in an operational environment that is not only complex but also demands a tailored IT solution to meet diverse service requirements.
The collaboration with Cognizant is designed to bring consistency and governance to JG Summit's IT processes, facilitating improved efficiency and user experience. By leveraging Cognizant's extensive expertise in ServiceNow, the conglomerate aims to maximize the platform's capabilities while standardizing processes across its multiple business operations.
Cognizant’s approach involves a comprehensive deployment of ServiceNow’s IT Service Management (ITSM) Professional, IT Asset Management, and Strategic Portfolio Management (SPM) functionalities. These advanced capabilities will create a cohesive framework for automating IT service processes, tracking hardware and software assets, and effectively managing project demand.
One of the key objectives of the initiative is to construct a centralized IT asset repository that is audit-ready. This will lead to enhanced visibility into software licenses and entitlements while fostering a structured demand and project management environment that aligns with JG Summit's business priorities. Cognizant will also introduce Hardware Asset Management (HAM) and Software Asset Management (SAM Pro) to provide complete oversight and control of assets, ensuring compliance with licensing requirements while promoting cost management.
Moreover, this strategic move will help accelerate deployment timelines, reduce technical debt, and support sustainable upgrades to facilitate future growth. Designed with a mobile-first approach, the solution will also incorporate advanced automation features powered by AI, readying JG Summit for the next generation of ServiceNow capabilities without requiring existing platform re-architecture.
As part of the program, a strong emphasis will be placed on training and knowledge transfer, allowing JG Summit’s internal teams to maintain long-term operational control and ownership of the platform.
Tina Alvarez, Chief Digital and Information Officer of JG Summit Holdings, expressed her enthusiasm about the partnership, stating, 'We are excited to elevate our IT capabilities to provide faster, more secure services while strengthening our governance and transparency.' This new unified platform promises to simplify and enhance user experiences, paving the way for continuous innovation within the company.
Melissa Ries, Group Vice President and Managing Director, Asia at ServiceNow, commented on JG Summit's initiative to standardize on the ServiceNow AI Platform, noting that it addresses the needs of complex enterprises seeking to achieve consistency and visibility.
Thomas Mathew, Vice President, ASEAN and Greater China, at Cognizant, affirmed the importance of uniform processes on a single platform, stressing that Cognizant’s role is to enhance governance and visibility for JG Summit. He stated, 'Our expertise and on-ground capabilities will support JG Summit in delivering value effectively to its stakeholders.'
As JG Summit continues to navigate the complexities of its diversified operations, this partnership with Cognizant will provide the necessary framework to establish a modern IT infrastructure that not only meets current demands but is also scalable for future growth.
Operating a conglomerate presents unique management challenges, particularly in handling varied business models and supply chains that span unrelated industries. JG Summit's wide-ranging portfolio results in an operational environment that is not only complex but also demands a tailored IT solution to meet diverse service requirements.
The collaboration with Cognizant is designed to bring consistency and governance to JG Summit's IT processes, facilitating improved efficiency and user experience. By leveraging Cognizant's extensive expertise in ServiceNow, the conglomerate aims to maximize the platform's capabilities while standardizing processes across its multiple business operations.
Cognizant’s approach involves a comprehensive deployment of ServiceNow’s IT Service Management (ITSM) Professional, IT Asset Management, and Strategic Portfolio Management (SPM) functionalities. These advanced capabilities will create a cohesive framework for automating IT service processes, tracking hardware and software assets, and effectively managing project demand.
One of the key objectives of the initiative is to construct a centralized IT asset repository that is audit-ready. This will lead to enhanced visibility into software licenses and entitlements while fostering a structured demand and project management environment that aligns with JG Summit's business priorities. Cognizant will also introduce Hardware Asset Management (HAM) and Software Asset Management (SAM Pro) to provide complete oversight and control of assets, ensuring compliance with licensing requirements while promoting cost management.
Moreover, this strategic move will help accelerate deployment timelines, reduce technical debt, and support sustainable upgrades to facilitate future growth. Designed with a mobile-first approach, the solution will also incorporate advanced automation features powered by AI, readying JG Summit for the next generation of ServiceNow capabilities without requiring existing platform re-architecture.
As part of the program, a strong emphasis will be placed on training and knowledge transfer, allowing JG Summit’s internal teams to maintain long-term operational control and ownership of the platform.
Tina Alvarez, Chief Digital and Information Officer of JG Summit Holdings, expressed her enthusiasm about the partnership, stating, 'We are excited to elevate our IT capabilities to provide faster, more secure services while strengthening our governance and transparency.' This new unified platform promises to simplify and enhance user experiences, paving the way for continuous innovation within the company.
Melissa Ries, Group Vice President and Managing Director, Asia at ServiceNow, commented on JG Summit's initiative to standardize on the ServiceNow AI Platform, noting that it addresses the needs of complex enterprises seeking to achieve consistency and visibility.
Thomas Mathew, Vice President, ASEAN and Greater China, at Cognizant, affirmed the importance of uniform processes on a single platform, stressing that Cognizant’s role is to enhance governance and visibility for JG Summit. He stated, 'Our expertise and on-ground capabilities will support JG Summit in delivering value effectively to its stakeholders.'
As JG Summit continues to navigate the complexities of its diversified operations, this partnership with Cognizant will provide the necessary framework to establish a modern IT infrastructure that not only meets current demands but is also scalable for future growth.
Topics Business Technology）
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