#USA #San Mateo #Narvar #Tracey Solanas #Mohan Achar

Enhancing Leadership for Global Growth at Narvar

In a significant move to bolster its leadership team, Narvar, a frontrunner in post-purchase customer experience solutions, has announced the appointments of Tracey Solanas as Senior Vice President of Global Sales and Mohan Achar as Vice President of Global Customer Success and Support. This strategic decision comes as part of Narvar's ongoing commitment to expanding its presence in the global market and enhancing customer relationships.

Profiles of the New Leaders

Tracey Solanas

Tracey Solanas brings over 20 years of wealth and experience within the SaaS and eCommerce sectors. Her impressive history includes holding leadership positions at various companies, such as VTS, ShopKeep, NuORDER, and Octoly. Solanas has a proven background in scaling high-performing sales teams and contributing significantly to the revenue growth of her previous organizations. The CEO of Narvar, Anisa Kumar, expressed confidence in Solanas's capabilities, noting that her strategic expertise will play a vital role in helping Narvar further its market reach and deliver innovative solutions.

Mohan Achar

Mohan Achar will be focusing on elevating customer experience, ensuring operational efficiency, and enhancing overall value for clients in his new role. With over 15 years of experience leading customer success initiatives, Achar previously served as Vice President of Global Customer Support at Outreach. His experiences at companies like 8x8 and Adobe Marketo have equipped him with the required skills to strengthen customer relationships and efficiently manage customer expectations. Kumar highlighted Achar’s dedication and operational excellence as major assets for advancing Narvar's client experiences.

Focus on Acceleration and Growth

The inclusion of Solanas and Achar signifies Narvar's intention to accelerate growth and provide brands the necessary support to deliver seamless post-purchase experiences. Harish Mohan, Narvar's President and Chief Revenue Officer, stated that in the face of global expansion, immediate execution and acceleration are crucial. He further emphasized that the collective expertise of the newly appointed leaders is essential for unlocking growth opportunities.

Strengthening Customer Relationships

With the rapid evolution of consumer expectations, the need for brands to foster solid relationships beyond mere transactions has become paramount. Solanas notes, "Narvar is transforming the way brands engage with customers beyond the buy button, and I am eager to assist in ensuring that more brands deliver smooth and engaging post-purchase experiences."

Achar contributed, highlighting the importance of creating a seamless and engaging post-purchase journey. “It is vital to shape experiences that build loyalty among customers,” he stated. The team’s combined efforts aim to reinforce Narvar’s position in the post-purchase space and continuously enhance innovative solutions that prioritize customer satisfaction.

About Narvar

Established as a leader in post-purchase customer experience solutions, Narvar serves over 1,400 brands and retailers globally. The company specializes in providing services that facilitate everything from tracking and delivery to seamless returns. By optimizing consumer engagement and building brand trust, Narvar ensures businesses can cultivate repeat purchases and enhance operational excellence.

For more details on their innovative services, visit Narvar's Official Website.