#USA #New York #AI Customer Service #Cents #Laundry Business

Cents Launches Cents Assist: A New Era in Laundry Business Management

Cents, a leader in the laundry business management sector, has unveiled Cents Assist, a pioneering call center service tailored for the laundry industry. This innovative solution leverages artificial intelligence to enhance customer support, making significant strides in operational efficiency for laundromats and dry cleaners.

Revolutionizing Customer Interactions

Cents Assist is characterized as a comprehensive Contact Center as a Service (CCaaS) that seamlessly integrates with existing business infrastructures. The system promises to reduce in-store call volumes by up to 90%, while also amplifying the quality of customer service offered. This dual approach enables laundry businesses to handle customer communications more effectively and optimize order management processes.

The unique blend of AI technology and trained professionals ensures that every interaction is informed and user-friendly. Cents has developed a team of specialized call center agents who are trained in industry-specific terminology, allowing them to resolve customer inquiries efficiently while maintaining a personal touch.

Key Features of Cents Assist

Cents Assist comes packed with features tailored to improve customer service encounters:

• - Unlimited Calls: The system offers unlimited calling capabilities, utilizing an AI-driven voice system designed for the laundry industry.
• - Order Management: Customers can seamlessly place orders via phone or SMS, streamlining the order-taking process.
• - Custom Escalation Procedures: It allows businesses to decide the next steps for customer inquiries, whether referring them to management or in-store attendants.
• - Integration Capabilities: The system fully integrates with Cents' existing CRMs, POS, and card payment systems, ensuring a smooth workflow.
• - Multi-Language Support: With 24/7 availability, Cents Assist caters to a diverse clientele.
• - Detailed Reporting and Analytics: Businesses can benefit from comprehensive call reports and transcriptions, providing insights that can inform future strategies.

Testimonials of Success

Early adopters of Cents Assist are witnessing positive changes in their operations. Brian Riseland, owner of Laundry Genius, shares, "Before adopting Cents Assist, missed calls were common because we had to prioritize customers present in our stores. Since implementation, we haven’t missed a single call, which significantly boosts our revenue. Clients receive accurate information consistently, enhancing their overall experience."

Similarly, Dustin Gill of Patio Laundry emphasizes the operational advantages, stating, "We used to spend about two hours weekly just managing phone calls, frequently disrupting staff. With Cents Assist, calls are managed professionally, allowing my team to focus entirely on their tasks. It has truly transformed our communication channels and workflow."

A Game Changer for the Laundry Industry

Cents Assist represents a noteworthy advancement in how laundry businesses can manage customer interactions. By embracing AI technology alongside human expertise, Cents is not only improving efficiencies but also significantly enhancing customer relations and satisfaction. As laundry businesses grow increasingly reliant on effective customer service, Cents Assist provides the tools required to thrive in a competitive landscape.

For more information about Cents Assist or to register for a complimentary 30-day trial, visit Cents' official website.

About Cents

Cents is an all-in-one business management platform devoted to the laundry sector, aiming to empower operators in growing and managing their businesses efficiently. With a wide array of tools including point-of-sale systems, payment processing, revenue tracking, and delivery services, Cents delivers the necessary infrastructure to navigate the complexities of the laundry industry.

Cents’ focus on continuous innovation and support reinforces its commitment to aiding laundry businesses in achieving their full potential.

Press Contact:
Laurie Wherley - Sr. Marketing Manager
Email: [email protected]