Leap and Endear Transform In-Store Retailing for Modern Brands

Revolutionizing In-Store Retail: The Leap and Endear Partnership

In a world where e-commerce continues to rise, physical retail is far from obsolete. Recent studies demonstrate that an impressive 84% of retail sales in the U.S. occur in-store—representing more than five times the volume of online shopping. As such, the need for brands to enhance their in-store strategies has never been greater. This pressing demand is being addressed by the innovative partnership between Leap and Endear, two leaders in the retail sector.

Leap, recognized for creating a vast network of branded retail stores, combines data, technology, and scalability to help brands thrive in this challenging environment. Meanwhile, Endear serves as a retail Customer Relationship Management (CRM) platform, specifically catering to modern brands aiming to cultivate meaningful customer relationships. Together, these companies are setting the stage for retailers to optimize the shopping experience and strengthen customer connections, especially as the hectic holiday shopping season approaches.

Jon Levy, Executive Vice President of Retail Success at Leap, emphasizes the significance of their collaborative efforts: "We are thrilled to power omnichannel retail for over 50 brands in 12 markets, enabling them to foster profitable growth, attract new customers, and ultimately enhance customer lifetime value." This partnership arrives at a crucial moment, offering brands tools that can bridge the gap between online efficiency and the tangibility of in-store shopping.

The Leap-Endear collaboration enables retailers to elevate both the presence and performance of their physical outlets. While Leap oversees aspects such as real estate, staffing, and overall store operations, Endear equips sales teams with powerful tools designed for data-driven and personalized customer engagement. The result is a seamless omnichannel experience, allowing brands to facilitate high-touch human interactions that foster long-term growth.

Akshie Jhaveri, Founder of Grown Brilliance, praises this partnership stating, "Clienteling services through Endear provide an essential foundation that allows our sales team to transform transactions into deeply personalized and memorable customer experiences." By leveraging customer insights, this clienteling practice nurtures loyalty and drives consistent sales growth.

Moreover, Leigh Sevin, Co-Founder and CEO of Endear, highlights the future of retail embodied in personalized customer engagement: "Our collaboration with Leap empowers store teams to go beyond mere transactions, allowing them to maximize every customer interaction. Together, we are providing the tools for retailers to connect with customers during the most significant moments, leading to tangible business outcomes."

As holiday foot traffic is projected to surge, the urgency for brands to convert customer visits into loyalty and long-term value cannot be overstated. Forecasts indicate that U.S. retail sales may reach $163 trillion this holiday season—representing a 3% increase from the previous year. Andrea Green-Morris, VP of Customer Experience at MZ Wallace, shares her strong endorsement of the partnership: "Our in-store sales skyrocketed after partnering with Leap and utilizing Endear; it securely bridges our e-commerce and retail environments." Green-Morris emphasizes how Endear has integrated seamlessly into their omnichannel strategy, enriching customer relationships and bringing fresh clientele to their stores via strategic outreach.

Presently, Leap has expanded its operations to over 100 stores across 12 major U.S. markets, partnering with notable brands such as Knix, Alohas, and Frankies Bikinis. Endear is equally impactful, powering relationship-driven selling for revered names such as Reformation, Glossier, and UNTUCKit.

In summary, as we navigate the bustling retail landscape, the partnership between Leap and Endear serves as a compelling example of how modern brands can redefine in-store shopping to align with consumer expectations. With a focus on loyalty, personalization, and valuable customer interactions, this collaboration is undoubtedly setting a precedent for the future of retail experiences. For brands eager to enhance their in-store offerings and optimize returns on investment, the Leap-Endear partnership presents a promising avenue for growth.

For more information about this transformative partnership, visit Endear's website, and explore how you can elevate your retail experience.