Virtualex Showcases AI Solutions at Call Center/CRM Conference 2025 in Tokyo

Virtualex at Call Center/CRM Conference 2025

The Virtualex Consulting Co., Ltd. is excited to announce its participation in the 26th Call Center/CRM Demo & Conference, scheduled to take place in Ikebukuro Sunshine City Cultural Center in Tokyo on November 13th and 14th, 2025. With increasing challenges such as a severe labor shortage and the diversity of customer needs, there is a significant anticipation for the reform of contact centers utilizing generative AI. However, simply implementing AI is not enough to resolve on-ground issues; it is the integration of operational workflow and management that unleashes AI's true potential.

For over 25 years, Virtualex has been leading in the contact center domain, combining profound operational knowledge with cutting-edge technology to optimize the synergy between humans and AI. Our aim is to support practical problem-solving, providing solutions that enhance Customer Experience (CX) while improving efficiency. At the upcoming exhibition, we will showcase various solutions facilitating collaboration between AI and humans, featuring live demonstrations.

One of the highlights will be a seminar titled “Reproducing and Extending Top Performers: AI Agents Pioneered by Digital Clones,” presented by Tomofumi Morita, General Manager of the AI Division, on November 14th at 15:20. Attendees can expect to gain insights into groundbreaking strategies that leverage digital clones to enhance organizational performance.

Featured Solutions

1. Virtualex AI-CC Service
This comprehensive solution aims at advanced automation and enhancement of contact centers, balancing job efficiency driven by AI with the unique value driven by human interaction. We provide one-stop support from conceptualization to implementation, ensuring AI is utilized effectively on the ground.

2. AI-Driven Contact Center Experience Lab and PoC Services
Based on our extensive expertise in running contact centers, we offer a Proof of Concept (PoC) lab service where advanced technologies like generative AI and AI agents can be explored hands-on. This collaboration with platforms such as AWS and Salesforce allows the simulation of real-world scenarios, enabling companies to appreciate the value of AI before actual implementation.

3. Consulting Services for AI Adoption
We assist in re-designing the operational model and channel strategies, aiming to balance efficiency with high-quality customer experience, covering everything from strategy formulation to PoC and full-scale implementation.

4. AI/IT Solutions Deployment Service
Our service integrates traditional IT components such as telephony and CRM with cutting-edge technologies, creating a cohesive and automated environment to enhance workflows. We support through all phases from PoC to operational continuity and improvement.

5. High-Value BPO Services Using Advanced AI
Combining AI technologies like AI agents and voice recognition with rich operational know-how, we offer high-value outsourcing services aimed at optimizing post-deployment operations and ensuring continuous improvement.

6. Large-scale Center Transformation and AX Promotion Support Service
Using Center of Excellence (CoE) models, we facilitate operational standardization and enhancement across multiple vendor environments, ensuring comprehensive optimal performance.

Latest Developments

In response to emerging trends and evolving demands, we also provide unique custom solutions, such as remote monitoring for autonomous vehicles and drone operations. As society becomes more dependent on automated systems, our vast industry knowledge ensures well-managed operational oversight.

Upcoming Exhibition Details

Date and Time: November 13-14, 2025, 10:00 AM - 5:30 PM
Location: Ikebukuro Sunshine City Cultural Center
Booth Number: 2B-3
Pre-registration for Attendees: Register here

For individuals interested in advanced strategies to enhance their contact centers or those with questions regarding our services, we welcome you to visit our booth for face-to-face discussions with our representatives.

About Virtualex Consulting

Virtualex Consulting focuses on providing solutions in the domain of customer interaction, firm in the belief that the success of clients translates into our growth. We advocate continuous success through a partnership approach and aim to facilitate digital transformation and enhanced customer experience, utilizing a mix of consulting and technological capabilities.
Learn more about us here