Hexaware and SmartRent Join Forces for AI-Driven Customer Operations and Revenue Enhancement

Strategic Partnership Between Hexaware and SmartRent

Hexaware Technologies and SmartRent have announced a significant collaboration aimed at revolutionizing customer operations and revenue processes through advanced artificial intelligence. This partnership, which connects two industry leaders, is set to reshape SmartRent's business landscape with a robust AI-native framework.

Overview of the Partnership

Hexaware Technologies is recognized as a global IT solutions provider committed to delivering innovative services, while SmartRent stands out as a frontrunner in smart technology for the rental housing sector. Their collaboration will focus on three primary workstreams to enhance operational efficiency and customer experience.

AI-native Customer Experience

One of the pivotal areas of this partnership will be the establishment of enhanced customer support operations. Hexaware will leverage its experience by managing SmartRent's customer service from its dedicated center in Hyderabad. This initiative will utilize advanced voice AI agents, streamlining interactions across various channels including voice, email, and chat. The anticipated outcome is a significant boost in customer satisfaction and quality of service, placing customer experience at the forefront of SmartRent’s operational strategy.

Intelligent Bill-to-Cash Solutions

The deployment of an intelligent bill-to-cash platform is another cornerstone of the partnership. Hexaware’s adaptive suite of solutions is designed to organize critical data and insights. This meticulous orchestration will lead to improved revenue operations outcomes, ensuring that financial processes are both efficient and effective. By refining the flow from billing to cash collection, SmartRent can expect a considerable decrease in days sales outstanding (DSO), directly impacting their bottom line positively.

Optimizing Lead-to-Order Processes with Salesforce

Additionally, Hexaware will implement Salesforce Revenue Cloud Advanced to transform SmartRent's lead-to-order procedure. This transformation will facilitate quicker quote cycles, enhance pricing governance, and provide a comprehensive view of the revenue pipeline. By focusing on total cost of ownership and measurable business impacts, the partnership aims to create a streamlined process that supports SmartRent’s growth trajectory.

Leadership Insights

Eravi Gopan, President and Global Head of Technology, Products, and Platforms at Hexaware, emphasized the need for enterprises to integrate speed and efficiency into their operations. He stated, "Enterprises today need an operating model in which AI, technology, processes, and the workforce are in harmony." This partnership embodies that vision by marrying advanced technology with operational excellence.

Suresh Kumar Bennet, Executive Vice President and Global Head of Business Process Services at Hexaware, noted the collaboration’s focus on pairing domain expertise with transformative technology. The aim is to develop an adaptive operations platform designed to enhance every interaction and sustain competitive advantages in the marketplace.

In a statement from Frank Martell, President and CEO of SmartRent, the importance of efficient and intelligent service was underscored. Martell expressed confidence that this partnership would allow SmartRent to meet customer expectations on a larger scale, delivering operations that are both reliable and innovative.

The Future Ahead

This strategic alliance between Hexaware and SmartRent is more than just a partnership; it represents a leap into the future of operational excellence through technology. By integrating AI-driven solutions into customer experience, revenue operations, and overall business transformation, both companies are poised to set new benchmarks in their respective industries. Together, they are building a modern operational model that promises sustainable growth and enhanced customer satisfaction as core objectives.

For more information on how Hexaware is helping to drive digital transformation in various sectors, visit Hexaware’s website.