InterVision Unveils NextMove Program Amid Significant Changes in Avaya's Contact Center Support Policies
On April 15, 2025, InterVision, a recognized leader in IT managed services, announced the launch of its new initiative, NextMove. This program is designed specifically to assist businesses as they transition from outdated or unsupported IT systems. Given the current landscape where many organizations face uncertain futures, especially following Avaya's recent policy changes, the timing for NextMove could not be more crucial.
Avaya, a significant player in the Contact Center as a Service (CCaaS) market, has declared that it will no longer support CCaaS deployments with fewer than 200 seats starting on June 30, 2025. This shift focuses the company's attention on large enterprises, leaving countless small- and medium-sized enterprises in a precarious position as they grapple with the need for reliable customer engagement solutions.
InterVision's response is proactive. NextMove is tailored to provide a structured framework that enables organizations to evaluate alternatives effectively and transition smoothly. A standout feature of the program is a free trial of Amazon Connect, giving businesses an opportunity to explore modern solutions without the burden of commitment.
Jonathan Lerner, the President and CEO of InterVision, emphasized the importance of this initiative. He articulated that the company's mission with NextMove is not just about system transitions—it's about ensuring that businesses retain the customer relationships they've cultivated over the years. "We are here to help companies emerge from this transition with better technology and improved customer experiences," Lerner stated.
The technological backbone of NextMove involves the powerful capabilities of AWS, incorporating advanced AI and automation tools to consolidate customer service resources across various channels into a unified platform. This approach ensures that companies, regardless of size, from those with 20 to 2,000 agents, can transition with minimal disruption to their operations.
InterVision boasts over 20 years of experience in providing reliable and scalable contact center solutions. The company prides itself on a vendor-neutral stance, meaning its solutions are tailored to meet the specific needs of each organization rather than guiding businesses based on partner incentives. This dedicated focus extends throughout the entire transition process and beyond, allowing clients to enjoy guaranteed operational continuity and unwavering support.
As the industry continues to evolve, with the withdrawal of support from established providers like Avaya, InterVision stands as a steadfast ally for businesses. It offers a path to modern solutions, ensuring organizations not only remain relevant but also thrive amidst shifting technological landscapes.
In summary, InterVision NextMove is a timely and necessary offering designed to furnish businesses with assurance and innovation during uncertain times. For organizations seeking a strategic partner to navigate their IT transitions safely, NextMove represents an excellent opportunity. For more information about this program, visit InterVision's NextMove page.
InterVision has been a leader in IT managed services for three decades, offering cloud solutions, security measures, and innovative technologies for a wide range of sectors across the U.S. With one of the most comprehensive solution portfolios in the industry, the organization drives performance by prioritizing the user experience for both customers and employees. Headquartered in St. Louis, InterVision has additional locations in six U.S. states, as well as abroad in Kosovo and India. More about the company can be found at InterVision's website.
Avaya, a significant player in the Contact Center as a Service (CCaaS) market, has declared that it will no longer support CCaaS deployments with fewer than 200 seats starting on June 30, 2025. This shift focuses the company's attention on large enterprises, leaving countless small- and medium-sized enterprises in a precarious position as they grapple with the need for reliable customer engagement solutions.
InterVision's response is proactive. NextMove is tailored to provide a structured framework that enables organizations to evaluate alternatives effectively and transition smoothly. A standout feature of the program is a free trial of Amazon Connect, giving businesses an opportunity to explore modern solutions without the burden of commitment.
Jonathan Lerner, the President and CEO of InterVision, emphasized the importance of this initiative. He articulated that the company's mission with NextMove is not just about system transitions—it's about ensuring that businesses retain the customer relationships they've cultivated over the years. "We are here to help companies emerge from this transition with better technology and improved customer experiences," Lerner stated.
The technological backbone of NextMove involves the powerful capabilities of AWS, incorporating advanced AI and automation tools to consolidate customer service resources across various channels into a unified platform. This approach ensures that companies, regardless of size, from those with 20 to 2,000 agents, can transition with minimal disruption to their operations.
InterVision boasts over 20 years of experience in providing reliable and scalable contact center solutions. The company prides itself on a vendor-neutral stance, meaning its solutions are tailored to meet the specific needs of each organization rather than guiding businesses based on partner incentives. This dedicated focus extends throughout the entire transition process and beyond, allowing clients to enjoy guaranteed operational continuity and unwavering support.
As the industry continues to evolve, with the withdrawal of support from established providers like Avaya, InterVision stands as a steadfast ally for businesses. It offers a path to modern solutions, ensuring organizations not only remain relevant but also thrive amidst shifting technological landscapes.
In summary, InterVision NextMove is a timely and necessary offering designed to furnish businesses with assurance and innovation during uncertain times. For organizations seeking a strategic partner to navigate their IT transitions safely, NextMove represents an excellent opportunity. For more information about this program, visit InterVision's NextMove page.
About InterVision
InterVision has been a leader in IT managed services for three decades, offering cloud solutions, security measures, and innovative technologies for a wide range of sectors across the U.S. With one of the most comprehensive solution portfolios in the industry, the organization drives performance by prioritizing the user experience for both customers and employees. Headquartered in St. Louis, InterVision has additional locations in six U.S. states, as well as abroad in Kosovo and India. More about the company can be found at InterVision's website.
Topics Business Technology）
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