Sectra Achieves Highest Customer Satisfaction in Imaging Technology for 12 Years Straight
In the latest interim report from Sectra, an international leader in medical imaging IT and cybersecurity, the company proudly announces its rank as the top service provider in radiology globally for the twelfth consecutive year. This achievement underscores Sectra's unwavering commitment to customer satisfaction, which is regarded as the cornerstone of its ongoing success in various operational domains.
The report details the financial performance of Sectra for the nine months ending January 2025, revealing several key metrics:
Torbjörn Kronander, President and CEO of Sectra, emphasizes that customer satisfaction extends beyond merely the products offered. It encompasses the overall corporate culture and the dedication to meet clients' needs. He pointed out that providing effective IT support is essential to the critical services customers deliver to patients and society at large. Kronander said, "Our consistent top ranking in customer satisfaction, even during our comprehensive transition to delivering medical diagnostic imaging as a service via the cloud, is proof of the strength of Sectra's culture. Satisfied customers and good cost control lead to a positive long-term performance."
The report also discusses the anticipated challenges due to the shift to a service-based model, predicting that while near-term growth may be tempered, the long-term benefits will outweigh these disruptions.
With a strong foundation laid in North America, where customer transitions to cloud services are most advanced, Sectra is optimistic about future growth. Nearly all new sales in the US and Canada are now SaaS-based, indicating a clear market trend toward cloud solutions. This strategic pivot is crucial as Sectra adapts its offerings to meet evolving customer demands.
Despite the current transitional pressures, Sectra expects to see favorable outcomes in the next two years, with positive effects in sales and operational efficiencies.
Overall, Sectra's commitment to delivering unparalleled customer experience in medical imaging continues to set industry standards and enhance patient outcomes, reaffirming its status as a leader in the sector. The complete interim report provides further insights into financial performance and strategic initiatives the company undertakes to sustain its leadership position.
Highlights from the Report
The report details the financial performance of Sectra for the nine months ending January 2025, revealing several key metrics:
- - Contracted order bookings have shown a remarkable increase, rising by 9.0% to reach SEK 5,805.7 million. Notably, guaranteed order bookings have surged, with SEK 5,270.9 million recorded, indicating a robust pipeline for future revenue growth.
- - Net sales also saw significant growth, climbing 12.6% to SEK 2,325.7 million, with recurring revenue contributing greatly to this upturn, accounting for SEK 1,492.8 million of total sales, representing an increase of 18.3%.
- - A noteworthy growth in cloud recurring revenue (CRR) was observed as well, rising by 43.8% to SEK 407.0 million, reflecting the successful transition to cloud-based service models.
- - Operating profit for the period registered at SEK 524.1 million, which includes positive contributions from a patent settlement, demonstrating effective management amid ongoing changes in service delivery models.
- - The profit for the period totaled SEK 432.2 million, showcasing strong financial health and operational efficiency.
- - Cash flow from operations remarkably improved, reaching SEK 700.0 million, indicating solid liquidity and cash management practices.
Customer-Centric Approach
Torbjörn Kronander, President and CEO of Sectra, emphasizes that customer satisfaction extends beyond merely the products offered. It encompasses the overall corporate culture and the dedication to meet clients' needs. He pointed out that providing effective IT support is essential to the critical services customers deliver to patients and society at large. Kronander said, "Our consistent top ranking in customer satisfaction, even during our comprehensive transition to delivering medical diagnostic imaging as a service via the cloud, is proof of the strength of Sectra's culture. Satisfied customers and good cost control lead to a positive long-term performance."
The report also discusses the anticipated challenges due to the shift to a service-based model, predicting that while near-term growth may be tempered, the long-term benefits will outweigh these disruptions.
Looking Ahead
With a strong foundation laid in North America, where customer transitions to cloud services are most advanced, Sectra is optimistic about future growth. Nearly all new sales in the US and Canada are now SaaS-based, indicating a clear market trend toward cloud solutions. This strategic pivot is crucial as Sectra adapts its offerings to meet evolving customer demands.
Despite the current transitional pressures, Sectra expects to see favorable outcomes in the next two years, with positive effects in sales and operational efficiencies.
Overall, Sectra's commitment to delivering unparalleled customer experience in medical imaging continues to set industry standards and enhance patient outcomes, reaffirming its status as a leader in the sector. The complete interim report provides further insights into financial performance and strategic initiatives the company undertakes to sustain its leadership position.
Topics Health）
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