WHILL's Autonomous Driving Service Expands at Haneda Airport
WHILL Corporation, headquartered in Shinagawa, Tokyo and led by CEO Ryuji Sugie, recently revealed plans to expand its autonomous driving service to include the newly inaugurated satellite facility at Haneda Airport's Terminal 1, effective September 1, 2026. This expansion not only makes a significant addition to the operational area but also enhances the existing system to incorporate a collaboration framework, allowing various other autonomous robots to navigate safely alongside WHILL's devices.
This innovative move aims to improve the airport experience for travelers, especially those who may face challenges with long-distances or mobility. By ensuring a coordinated traffic flow among different robotic systems, WHILL is making air travel more accessible and comfortable for a diverse range of passengers, including seniors and those with physical challenges.
The WHILL autonomous service was the first of its kind to be introduced at an airport, starting at Haneda in 2020. Over the years, the service has demonstrated its reliability and effectiveness, with over 30 units currently operating across the first, second, and third terminals. The service sees an average of approximately 10,000 uses per month, offering vital mobility assistance for individuals with reduced mobility (PRMs) and has garnered international acclaim for its contribution to enhancing travel experiences at major airports.
The WHILL model facilitates single-passenger autonomous transport within the airport, efficiently navigating between designated destinations and autonomously returning to its starting point after dropping off passengers. Currently, 12 WHILL units are actively functioning within Haneda Airport's Terminal 1, seamlessly maneuvering through crowds and obstacles while ensuring passenger safety.
Moreover, the recent adaptation of control technologies to allow interoperability with third-party autonomous vehicles further strengthens the efficacy of WHILL’s service. By allowing multiple types of robots to coexist and communicate, WHILL promotes a harmonious robotic environment that benefits all airport visitors.
WHILL's commitment is to alleviate travel burdens for all customers by improving mobility options at airports. They are focused on collaborating with stakeholders in the aviation industry to deliver a safe, secure service that contributes to the development of innovative and autonomous transport solutions globally.
Key Details of WHILL's Autonomous Drive Service at Haneda Airport
- - Number of Units in Operation: 12
- - Operating Hours: 8:00 AM - 8:00 PM
- - Operational Range: Within the domestic departure lounge
- - WHILL Pickup Locations: Four stations near security check (Stations A-D)
- - Destinations: Access to nearly all domestic boarding gates, including new gates 24-29 following the expansion.
- - Usage Method: Free usage by boarding the WHILL at designated stations and selecting a destination without the need for reservations.
- - Usage Conditions: Open to everyone, but certain conditions apply for safety reasons, such as height under 140 cm or weight over 136 kg, and those using medical devices (e.g., pacemakers).
WHILL's autonomous mobility services are already established in major airports, including Narita International Airport, Los Angeles, and Barcelona, proving the demand and flexibility of their service in diverse environments.
The mission of WHILL Corporation is to make mobility enjoyable and smart for everyone, striving to become a global leader in near-distance mobility solutions. The company integrates hardware and software to create accessible and liberating experiences for individuals of all ages and physical conditions.
For more information, please visit
WHILL's official website.