#Japan #Tokyo #ATOMica #SUCCESS CAMP #CS KOMMONS

SUCCESS CAMP 2026 -超えよう。

On January 24, 2026, ATOMica's KOMMONS Company will host the much-anticipated offline event, SUCCESS CAMP 2026, at the Tokyo Innovation Base in Chiyoda City, Tokyo. This large-scale gathering is aimed at customer success (CS) practitioners from across Japan, providing a platform for networking and knowledge sharing beyond industry and job roles.

Having gained significant traction in the previous year, with over 150 participants, this event is crucial as it supports the growth and challenges faced by CS professionals nationwide. As the importance of customer success elevates with the rise of subscription models and varied consumer needs, the event seeks to equip attendees with the tools necessary to build long-term relationships with customers.

Event Overview

The SUCCESS CAMP 2026 is designed to foster collaboration among customer success professionals by encouraging learning and sharing of experiences. The event focuses on resolving participants' challenges through workshops, case study presentations, and networking opportunities. Attendees will have the chance to engage with experts and fellow peers, enriching their professional networks and gaining fresh insights.

With the guest list including leading figures in SaaS, manufacturing, and HR sectors, the event promises a wealth of practical knowledge and real-world applications. Topics for workshops span from personal management style diagnostics to strategies for driving on-ground improvements—tailored to elevate CS managers’ perspectives.

Importance of Customer Success

As businesses transition from a transactional mindset to one emphasizing sustained customer relationships, the role of customer success has become increasingly pivotal. No longer limited to direct customer support, customer success teams now collaborate across departments—marketing, sales, HR, and more—to enhance overall customer experience as part of a long-term growth strategy.

Despite this growth, a recent survey by Varcharex Consulting showcased a pressing issue: over 78% of corporate executives were unfamiliar with the term 'customer success.' This highlights a significant gap in understanding within the industry, underlining the necessity for events like SUCCESS CAMP that create avenues for education and dialogue among practitioners.

What to Expect

At the main stage, participants will hear from innovative leaders discussing their experiences in setting up effective CS organizations. The conversations will encompass everything from overcoming challenges to integrating customer success into broader business strategies.

In interactive workshops, attendees will refine their strengths, articulate their decision-making styles, and engage in discussions to bolster their understanding of effective CS practices. Furthermore, the seminar stage will host authors of upcoming books on customer success, offering candid talks about decision-making behind challenging career shifts, such as relocations and changes in roles.

Networking sessions will facilitate peer connections, allowing participants to exchange ideas, inspire one another, and share actionable learning experiences.

Event Details

• - Name: SUCCESS CAMP 2026 -超えよう。
• - Date: January 24, 2026, from 14:00 to 21:00 (Registration starts at 13:30)
• - Location: Tokyo Innovation Base, Marunouchi 3-8-3, Chiyoda City, Tokyo
• - Organizer: CS KOMMONS (operated by ATOMica KOMMONS Company)
• - Participation Fee: 3,500 JPY
• - Registration Link: Register Here

Join us for this transformative event that promises significant takeaways and the chance to connect with thought leaders in the customer success field. Whether you're looking to enhance your skills or network with like-minded professionals, SUCCESS CAMP 2026 offers a unique opportunity to overcome challenges and redefine your approach to customer success.

About ATOMica

ATOMica is a startup specializing in social co-working environments, aiming to create sustained connections between individuals and communities. Their innovative approach extends beyond conventional co-working spaces, promoting interactions that lead to collaborative projects and social growth. With a mission to support various stakeholders—from corporations to local governments—ATOMica is dedicated to cultivating a rich, resourceful community. Their success is rooted in the creation and management of over 50 spaces across Japan, underscoring their commitment to fostering collaborative working environments.