#Japan #Tokyo #RightTouch #Unirita #Japan Customer Success Association

Three New Members Join the Japan Customer Success Association

The Japan Customer Success Association (JCSA), based in Chuo, Tokyo, has announced the addition of three new regular members: Funai Soken Holdings, Unirita, and RightTouch. This move marks a significant step forward in enhancing the landscape of customer success in Japan.

Vision and Mission of JCSA

JCSA aims to realize a society where both customers and businesses can achieve sustainable growth through customer success. The association is committed to advancing customer success practices throughout Japan via various initiatives such as publishing research reports and organizing study groups and communities. Their activities include hosting offline events for knowledge sharing, broadcasting the podcast series "CS INITIATORS," and facilitating specialized training for professionals in the customer success field. By establishing a conducive environment for businesses to engage in customer success initiatives, JCSA aims to bridge the gap between economic challenges and digital transformation.

In addition, JCSA plays a crucial role as a partner organization for the Ministry of Economy's "GENIAC-PRIZE" and judges competitions that highlight best practices in customer success strategies, thereby enhancing their prestige and expertise within the industry.

New Member Comments

Funai Soken Holdings

Yoshihiro Hashimoto, Director of DX Consulting at Funai Soken Holdings expressed, "We are honored to join the Japan Customer Success Association. Our consulting firm aims to support the sustainable growth of small and medium-sized enterprises. As a top partner of 'Zoho,' we go beyond merely implementing tools; we are committed to realizing DX that directly contributes to our clients' performance enhancement by embedding our consulting and customer success knowledge. Through our involvement with the association, we intend to advocate for the importance of integrating customer success with solutions for management issues and digitalization, thus contributing to the industry's ongoing development."

Unirita

Yuma Onoe, Sub-Division Manager of the Cloud Services Division at Unirita shared, "Joining the Japan Customer Success Association is exciting for us. Our purpose is to create an economy that thrives on mutual benefit. We support companies in building better relationships with their customers and delivering continuous value. As the market environment changes rapidly, the significance of customer success is increasing, making knowledge sharing and standardization within the industry more essential than ever. We will leverage our expertise alongside the association to enhance the recognition and development of customer success in Japan."

RightTouch

Shuhei Nomura, CEO of RightTouch commented, "We are thrilled to join the Japan Customer Success Association. RightTouch develops and provides 'QANT,' a customer support platform that utilizes insights from human-AI collaboration to evolve continuously. Many customer success and support departments, particularly in enterprise settings, utilize our platform. In recent years, customers' expectations have expanded beyond mere problem-solving support to encompass how to effectively utilize products and services for better outcomes. We believe that customer insights and behavioral data obtained through customer success will be pivotal in driving value realization. 'QANT' serves as a foundation to harness these insights across organizations, accelerating customer value realization. Our participation in the association reflects our commitment to contributing to the industry's overall growth while collaborating with like-minded individuals to enhance the value of customer success in Japan."

Call for Membership Applications

The Japan Customer Success Association is currently accepting applications for new regular members. Interested companies can reach out to the administrative office via the membership application form on their website. Please note that an evaluation process is involved in the membership application.

Overview of JCSA

Founded in November 2024, the Japan Customer Success Association is dedicated to the implementation support and promotion of customer success principles across various industries. The association will actively engage with leading firms in the field and experts to share knowledge, train personnel, conduct primary research, and raise awareness about customer success.

For more information, visit Japan Customer Success Association's Official Website.

Contact Information

For inquiries related to media coverage, please reach out to:
PR Contacts at Japan Customer Success Association: Nakagama, Goto, Wakiya
Email: [email protected]