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GDT Transforms the Future of Customer Experience

GDT, a prominent player in technology solutions and managed services, has recently unveiled an upgraded platform focused on enhancing customer experiences. This new solution, powered by the Cisco Webex Contact Center, is set to revolutionize the way businesses interact with their clients, making engagement more personalized and efficient in a digital-first landscape.

A New Era of Customer Interactions

In today’s fast-paced business environment, organizations must be agile and responsive. GDT's latest enhancement aims to meet these demands by providing a cloud-based customer experience solution that streamlines operations and bolsters interaction across various channels. This upgrade integrates cutting-edge technology with GDT's robust managed services, ensuring that businesses can reimagine customer connections in a hybrid model.

Kyle Dziubinski, GDT's Practice Director for Collaboration & Contact Center, emphasized the importance of proactive customer service. He stated, "Customers expect seamless, proactive service across every touchpoint. Our enhanced platform allows organizations to anticipate customer needs and empower their employees to drive loyalty through data-driven decision-making."

Technologies and Tools at Play

The GDT client-first managed services platform leverages a range of advanced technologies, including artificial intelligence (AI), analytics capabilities, and workforce optimization tools. These features provide real-time insights and actions that enhance visibility and drive measurable results. By using comprehensive data, businesses can ensure that they meet and exceed customer expectations.

As part of Cisco’s Partner Managed Services ecosystem, GDT offers a complete management journey — from design and deployment to continuous optimization — all under a single Service Level Agreement (SLA). This streamlined approach not only simplifies the management process but also ensures that organizations can focus on their core functions while GDT handles the intricacies of customer interactions.

Impact on Business Performance

According to data from Cisco's 2024 Partner Managed Services report, businesses that implement managed contact centers witness significant improvements. These include over 15% increases in agent productivity and 10% or more in cost savings, alongside a remarkable 75% boost in customer satisfaction ratings. Such statistics showcase the tangible benefits of adopting GDT's enhanced client-first platform.

Tim Sisneros, Account Executive for Collaboration at Cisco, highlighted the collaborative efforts between GDT and Cisco in revolutionizing customer and employee experiences. He noted, "Together, we are transforming customer and employee experiences with a secure, scalable, and intelligent managed services framework."

About GDT

With a heritage spanning over three decades, GDT has established itself as an award-winning IT solutions provider, generating an impressive $1.4 billion in revenue. Known for its people-first approach, the company is dedicated to addressing complex challenges and fostering strategic change. GDT boasts a global workforce, including a technology center in Bangalore, and maintains over 450 certifications with major technology providers.

For those looking to explore GDT's services further, they offer a comprehensive portfolio covering cybersecurity, enterprise networking, data centers and cloud solutions, software, and support services. Stay connected with GDT on platforms like LinkedIn to get the latest updates and offerings.

In conclusion, GDT's transformative enhancement of its managed services platform not only promises to redefine customer interactions but also sets a benchmark for businesses aiming to enhance their service models in an increasingly digital world.