#Japan #Tokyo #SuccessBox #i-At OEC #OneBox

OneBox and i-At OEC Join Forces with SuccessBox

In a strategic move aimed at enhancing customer success, OneBox, based in Shibuya, Tokyo, has recently implemented its customer success support service, SuccessBox, for i-At OEC, located in Okayama. This partnership signals OneBox's commitment to improving customer experiences and business growth through innovative solutions.

About i-At OEC

i-At OEC is a versatile company specializing in communication cloud services and software packages aimed at care and welfare institutions. Their product lineup includes the WaWa series, designed to enhance team communication and motivation in a diversifying work environment. The company is located in the heart of Okayama City, with a corporate commitment to evolving user-friendly tools.

Address and Leadership

• - Company Name: i-At OEC Inc.
• - Location: 6th-7th Floor, Haremirai Chindai, 3-11-50 Omotemachi, Okayama City, Okayama Prefecture
• - CEO: Norio Kusuda
• - Website: i-At OEC

The introduction of SuccessBox aims to elevate the value of services offered by i-At OEC. This follows the deployment of their business application creation tool, @pocket, which allows for low-cost and no-programming initiation.

The Need for SuccessBox

@pocket faced challenges in enhancing customer lifetime value (LTV) through improving both the quality and quantity of upselling opportunities. By defining effective upselling processes in a reproducible manner, i-At OEC sought to leverage SuccessBox's capabilities to address these challenges.

The installation of SuccessBox is set to strengthen i-At OEC's customer touchpoints, utilize Net Promoter Score (NPS) research for customer experience refinement, and ultimately aim for an increase in customer value.

Looking Ahead

OneBox intends to maintain a close collaborative relationship with i-At OEC, promoting various initiatives through the delivery of SuccessBox to enhance customer experiences and foster business growth. This partnership exemplifies a commitment to leveraging insightful data and customer feedback effectively.

Comments from Both Companies

On the right side of the partnership, we have Mr. Takanosuke Utagai, Customer Success Leader at i-At OEC, who remarked:

_“While we have tested customer success strategies sporadically, stepping into the role of Customer Success Leader has posed challenges due to lack of expertise. With professional external assistance, we aim to improve our operations and enhance customer satisfaction.”_

From OneBox, Takaichi Kamata, Director responsible for the SuccessBox project, commented:

_“We feel honored to have i-At OEC adopt SuccessBox. Our team includes many experienced professionals, ready to assist in overcoming any challenges i-At OEC may face. We look forward to structuring customer segments and laying the groundwork for increasing customer value.”_

About SuccessBox

SuccessBox is a specialized service provided by OneBox that focuses on matching talent in the customer success sector. By optimizing operations and facilitating the establishment of an outsourcing framework, it addresses unique challenges within customer success, including enhancing customer acquisition strategies and managing client satisfaction surveys.

More about their service can be found on their SuccessBox page.

Overview of OneBox

OneBox holds the mission of being the leading embodiment of customer success. Since its launch in January 2025, with roots in supporting businesses since 2020, it has continually contributed to solving client challenges and promoting growth.

Company Profile

• - Company Name: OneBox Inc.
• - Location: 1st Floor, Ninomiya Building, 18-4 Sakuragaokacho, Shibuya, Tokyo
• - CEO: Naoki Ito
• - Founded: August 2015
• - Business: Specialized in customer success support services
• - Website: OneBox

For inquiries, contact us at: [email protected]