MHC Partners with DTECH to Enhance Customer Communication Management in EMEA Region

Strengthening Customer Engagement through Strategic Partnership

In a notable development, MHC, a leading provider specializing in intelligent document automation and workflow SaaS solutions, has entered into a strategic partnership with DTECH Software and Technology. This collaboration aims to enhance customer communication management across the Europe, Middle East, and Africa (EMEA) regions, specifically targeting industries that are highly regulated, such as financial services, insurance, and utilities.

This partnership leverages MHC's NorthStar Customer Communication Management (CCM) platform, which is designed to automate the creation and delivery of compliance documents and dynamic digital interactions throughout the customer journey. By harnessing these advanced capabilities, companies can now offer engaging and transparent customer experiences while ensuring they adhere to regulatory requirements.

Enhanced Features of MHC NorthStar

One of the key benefits of MHC NorthStar is its low-code functionality, powered by artificial intelligence (AI). This feature is particularly advantageous for non-technical users, as it empowers them to manage communication workflows independently without relying heavily on technical support. In today's fast-paced market, where organizations are expected to communicate effortlessly and effectively, this capability is a game-changer.

Perspectives from Industry Leaders

Volkan Vural, CEO of DTECH, emphasized the importance of continuously evolving their product portfolio in line with market demands. He stated, “As a leading customer experience integrator in the region, DTECH is committed to working with select partners to keep pace with market requirements. Digital engagement is transforming how organizations communicate, making customer experience a key differentiator.”

Mahmoud Jaafar, DTECH's Regional Sales Manager, added, “MHC brings unique capabilities to our portfolio, offering modern and dynamic engagement solutions that today’s market demands, managed effortlessly by non-technical business users.”

Jeff Butts, MHC’s Chief Sales Officer, highlighted the partnership's potential to broaden the reach of MHC NorthStar's CCM platform. He stated, “This collaboration allows MHC to extend its impact throughout the EMEA region, providing innovative tools to help businesses enhance their customer communications. Together, we aim to meet changing customer expectations and leverage compliance communications to improve engagement, satisfaction, and loyalty.”

Paul Rokos, MHC's VP of Channel Sales, also remarked on the collaborative nature of the partnership, “This partnership represents a comprehensive end-to-end solution built on expertise, trust, and ongoing CCM support. With DTECH, we are creating a powerful ecosystem that delivers sustainable value to our clients while addressing the unique challenges faced in different regions.”

Conclusion

MHC is empowering organizations to embrace digital transformation with speed and confidence through solutions that automate the creation, capture, and distribution of documents and communications in core business processes. With the world’s most flexible end-to-end intelligent document automation platform, MHC enables business users to eliminate manual interactions among vital stakeholders – clients, suppliers, and employees. This enhancement ultimately boosts operational excellence and strengthens essential relationships for long-term growth.

DTECH, known for its commitment to innovative technology solutions, specializes in digital transformation across the Middle East and Turkey. Their expertise and commitment to tailored solutions will be instrumental as they collaborate with MHC to enable organizations to achieve their digital ambitions.

For further details, visit MHC's official site and DTECH's website.