#USA #Service Management #Decisiv #Truckmore #Reston, VA

Decisiv and Truckmore Collaborate to Enhance Service Management

In a significant development within the truck service industry, Decisiv, Inc. and Truckmore have announced a strategic partnership aimed at streamlining service management for truck dealerships and fleet operators. This collaboration was unveiled at the TMC 2025 Annual Meeting and Transportation Technology Exhibition, marking a pivotal moment for service relationship management in the commercial vehicle sector.

The Power of the Partnership

Decisiv has established itself as a leader in the Service Relationship Management (SRM) domain, providing effective solutions tailored for the complexities of service management in the commercial vehicle industry. Truckmore, recognized for its innovative mobile dealer applications and customer portal solutions specifically designed for truck dealerships, is now integrating its technology with Decisiv’s SRM platform. This partnership seeks to empower fleet operators by enhancing their ability to manage service requests efficiently.

According to Michael Gibson, Vice President/General Manager of Business Development at Decisiv, “Through our new integration with Truckmore, fleets can more efficiently meet their service needs by requesting service directly to truck dealerships using the Decisiv SRM platform.” This integration promises to enhance service operations by creating new communication channels between service providers and fleet customers, thereby improving collaboration and response times during service events.

Improved Operations Through Technology

The integration between Decisiv and Truckmore is set to provide significant operational benefits. One of the most critical enhancements is the ability for fleet operators to initiate service requests quickly and conveniently, directly linking them to dealership service networks. The new system offers multiple communication avenues, including dealer websites, mobile apps, and customer portals, thereby ensuring a streamlined experience for users.

Highlights of the collaboration include:

• - Effortless Service Requests: Fleet operators can now submit service requests in mere seconds, drastically reducing response times and minimizing vehicle downtime.
• - Real-Time Status Updates: Users will receive instant updates on the status of their requests, allowing them to track dealer acceptance and service milestones effectively.
• - Centralized Asset Management: Fleet managers can oversee active service cases and pending requests from a single platform, facilitating better management and tracking of service activities.

A Vision for a Seamless Service Journey

Both Decisiv and Truckmore share a vision of optimizing the service journey for their customers. Tony della Busa, Founder of Truckmore, remarked on the significance of this partnership, stating, “United by a common vision of creating a seamless service journey, we partnered with Decisiv to optimize the process through the customer's communication method of choice.” This partnership illustrates a commitment to using technology-driven solutions to enhance service operations, creating tangible value for both dealerships and fleet customers alike.

For those interested in seeing this new integration in action, a live demonstration will be available at Decisiv's booth #1213 during the TMC 2025 Annual Meeting and Transportation Technology Exhibition. More information can be found on Truckmore's official website.

About Decisiv and Truckmore

Decisiv is based in Virginia and is recognized for offering the most extensive asset service management ecosystem within the North American commercial vehicle sector. Their SRM platform is vital for over 5,000 service locations and manages more than 4 million service and repair events annually.

On the other hand, Truckmore focuses on providing innovative solutions for truck dealerships through customized mobile applications that enhance customer engagement and service delivery.

In conclusion, this collaboration between Decisiv and Truckmore marks a transformative step forward in service management for the truck industry, emphasizing the importance of integrating technology with customer service to bring about substantial improvements in operational efficiency and customer satisfaction.