Purity Scientific Introduces Free Technical Support for Lab Instrument Troubleshooting

Purity Scientific's New Era of Laboratory Support

In a significant move to enhance laboratory operations, Purity Scientific, in partnership with its subsidiaries GenTech Scientific and Conquer Scientific, has recently unveiled a complimentary technical support line designed specifically for laboratories facing challenges with their analytical instruments. This innovative service aims to deliver immediate assistance from certified Solution Scientists, available at no cost to the laboratories.

Laboratories can now reach out directly to a Purity Scientific expert by dialing +1.585.492.1068, regardless of where their analytical instruments were acquired. This accessibility is of paramount importance, considering the high-stakes and time-sensitive nature of laboratory work. According to experts from Purity Scientific, the team is adept at diagnosing and resolving common instrument issues in less than 45 minutes. This swift turnaround is supported by nearly three decades of industry experience, underscoring their expertise in identifying solutions for what often are straightforward problems.

Matthew Boucher, the Chief Executive Officer of Purity Scientific, emphasized the company's commitment to facilitating efficient laboratory work. He stated, "We recognize the critical and time-bound nature of work at most laboratories and want to help them get back to work as fast as possible. Our complimentary support line reflects our commitment to serving the scientific community." This dedication to customer service highlights Purity Scientific's desire to empower laboratories with the necessary tools to overcome challenges efficiently.

Moreover, Purity Scientific provides follow-up services for issues requiring more specialized attention. Options include on-site repairs, preventive maintenance, or enrollment in service contracts. Notably, the cost associated with these paid services is approximately two-thirds less than that of comparable Original Equipment Manufacturer (OEM) programs, ensuring that laboratories receive the same quality of technical assistance or better, at a fraction of the cost.

Purity Scientific is establishing itself as a leader in the industry, distinguished by its responsive multi-vendor service offerings. By combining a free first-response troubleshooting service with extensive national field coverage, the company aims to set a new standard for laboratory support.

The launch of this technical support line is not just a mere service enhancement; it represents a holistic approach to customer care in the scientific field. With products and services aimed at providing complete lifecycle solutions for analytical laboratories globally, Purity Scientific, along with its subsidiaries, is keen on making strides in efficiency and operating costs in laboratory settings.

The company’s offerings include refurbished and state-of-the-art instruments, comprehensive service contracts, technical support, and specialized solutions for end-of-life laboratory decommissioning, ensuring that they cater to all aspects of laboratory needs.

Any laboratory interested in learning more about these offerings or needing technical assistance can visit the following websites: purityscientific.com, gentechscientific.com, conquerscientific.com, or chromatographyparts.com, or alternatively, they can call the technical support line at +1.585.492.1068. This initiative by Purity Scientific not only reinforces their commitment to advancing laboratory efficiency but also supports the scientific community as a whole.

As laboratories increasingly depend on the reliability of both their instruments and their support systems, such initiatives are critical for advancing the effectiveness and reliability of scientific research and analysis. With Purity Scientific’s robust support, labs can expect to maintain their focus on vital research without the distraction of complicated instrument troubles.