#India #Bengaluru #Infosys #LogicMonitor #AIOps

Infosys and LogicMonitor Join Forces to Enhance IT Operations

In a significant development poised to redefine the landscape of IT operations, Infosys, a global leader in next-generation digital services, has announced a strategic partnership with LogicMonitor, an innovative provider of AI-powered hybrid observability solutions. This collaboration aims to transform how businesses approach IT management and performance optimization, particularly within complex environments that encompass both cloud and on-premises infrastructures.

The union of Infosys AIOps Insights, part of the Infosys Cobalt cloud offering, with LogicMonitor's Edwin AI sets the stage for improved visibility and operational efficiency across IT systems. Together, these solutions seek to enhance the reliability of IT operations, boost performance, and significantly elevate the customer experience. By leveraging advanced technology, the partnership aims to reduce problem diagnosis and resolution times by approximately 30%, while also minimizing redundant alerts by up to 70%. This means fewer disruptions and a greater focus on the core business objectives.

Michael Tarbet, Global Vice President for MSP Channel at LogicMonitor, emphasized the importance of this collaboration in today's rapidly evolving technological environment. He noted, “As enterprises navigate increasingly complex IT landscapes, the demand for a unified, AI-powered observability platform has become critical.” The integration of the two companies’ respective technologies is designed to address these challenges effectively, aiming to deliver solutions that facilitate operational excellence and significantly reduce operational costs.

Customer feedback already indicates positive impacts of LogicMonitor’s platform. Patrick Atkins, Director of IT Operations at Sally Beauty Holdings, Inc., commented on their experience stating, “By leveraging the LogicMonitor platform, we have significantly increased our proactive issue detection capabilities, leading to a 40% reduction in alert noise. This improvement has translated into minimized downtime and reinforced overall operational efficiency.” Notably, these enhancements have directly contributed to better business continuity and performance.

In response, Anant Adya, Executive Vice President at Infosys, expressed pride in the collaboration, stating, “This partnership allows us to harness our expertise in AI-driven insights to support our clients better. The alliance with LogicMonitor provides enterprises with essential tools needed to navigate complex IT environments and embrace ongoing innovation.”

The collaboration is particularly timely as organizations worldwide are confronting the challenge of digitization and the integration of advanced technologies into their operational framework. With over 300,000 employees at Infosys dedicated to driving client success globally, their partnership with a forward-thinking company like LogicMonitor highlights their commitment to staying ahead in the rapidly changing technology landscape. The focus on AI and cloud solutions represents not just a trend, but a necessity for enterprises looking to thrive.

In conclusion, the Infosys and LogicMonitor alliance signifies a forward leap in IT operations management, offering businesses enhanced tools for transparency and efficiency. As companies continue to embrace digital transformation, solutions that improve observability and operational resilience will be paramount, demonstrating the impact of strategic collaborations in driving technological advancement.

For further information about the services of Infosys and LogicMonitor, interested parties can visit their respective websites. By doing so, enterprises can explore how these advanced solutions can facilitate their unique journeys toward operational excellence.