#Japan #AI Platform #Yokohama #TL-Lincoln #Breeze Bay Hotel

Introduction

In a significant advancement for the hospitality industry, IVRy has partnered with Breeze Bay Hotel to begin a groundbreaking demonstration experiment that integrates their AI dialogue platform, "Aibury," with the hotel’s reservation and sales management system, "TL-Lincoln." This collaboration aims to tackle the ongoing challenges presented by labor shortages in the hotel sector, which have become critical in recent years.

Background and Challenges

The hotel industry is facing escalating shortages of staff, making the need for operational efficiency more pressing than ever. Despite advancements in digital transformation (DX), many hotel operations still require human intervention, especially during peak times and outside regular front desk hours. This has led to challenges such as