#Japan #Customer Support #HubSpot #Ichikawa #Pickupon

Webinar Overview: HubSpot x pickupon for Small Team Customer Support

In today's digital landscape, effective customer service (CS) has become essential, particularly for small teams that may struggle with communication gaps and operational challenges. On December 2, 2025, pickupon Corporation, in collaboration with HubSpot, will host a comprehensive webinar titled, “HubSpot x pickupon: Creating a 'Small Start CS' Model” via Zoom. This online event will delve into innovative strategies that small customer support teams can implement to create a seamless customer experience.

Traditionally, customer service teams face several hurdles when it comes to operating efficiently with limited resources. Common issues include oversight in response management, knowledge silos, and the risk of dependencies on individual team members due to a lack of organized processes. The webinar aims to address these challenges by integrating HubSpot's CRM capabilities with pickupon’s AI-driven voice summary technology.

Why the “Small Start CS” Model is Essential Now

As these operational challenges become increasingly prevalent, small organizations are recognizing the urgent need for streamlined processes. Here are some key points that the webinar will cover:

1. Preventing Communication Gaps: Proper design of workflows to avoid missed responses within small CS teams.
2. AI-Driven Call Records: Implementation of AI technology to automatically summarize and document calls.
3. Visibility of Customer Interactions: Ensuring easy access to query histories and automatic transcription linking in CRM systems.

During the session, participants will learn about a readily deployable operational model designed to simplify complex support tasks. By leveraging the integration of HubSpot and pickupon, customer interactions can be recorded and automatically fed into the CRM system, facilitating ticketing, sharing, and analytical processes all from one platform. This model can be established in just 1.5 months, making it accessible for small teams to implement immediately.

Key Takeaways from the Webinar

Participants can expect to gain valuable insights on the following:

• - Understanding how to initiate a HubSpot CS operational model tailored for smaller teams.
• - Real-world examples of automating workflows using AI call records combined with ticket management.
• - Practical knowledge-sharing regarding on-the-ground challenges and effective implementation strategies.

Who Should Attend?

This webinar is specifically tailored for CS and Marketing professionals looking to systematize customer engagement in smaller setups. Participants who may benefit include:

• - Teams where response assignments or call documentation are heavily reliant on individual efforts.
• - Organizations experiencing response drop-outs due to disparate tools leading to operational failures.
• - Teams comprising five or fewer members looking to minimize the burden of system implementation and management.
• - Current HubSpot users aiming to enhance their CS functions.

Event Details

• - Webinar Title: HubSpot x pickupon: Creating a 'Small Start CS' Model
• - Date and Time: December 2, 2025, from 2:00 PM to 3:00 PM
• - Format: Online via Zoom
• - Cost: Free of Charge
• - Registration: Interested parties can sign up at this URL. After registering, participants will receive a confirmed participation link via email.

Speaker Information

The webinar will feature key representatives from both companies, who bring firsthand experience in customer support:

• - Yoichi Obata (CEO, pickupon): An expert in product development and AI cloud communication systems, Yoichi founded pickupon in February 2018.
• - Tomoki Inagawa (CS/BizDev at pickupon): With extensive experience in web and system projects, Tomoki joined pickupon to focus on developing value-added AI solutions.
• - Hiroo Fujii (CEO, Creative Hope): A seasoned consultant with a keen focus on marketing and new business development since 2010.
• - Tatsuya Shiraishi (Head of Growth at Creative Hope): A digital marketing specialist with over 300 projects supporting various companies in lead acquisition.

Addressing Key Challenges in Customer Engagement

The “pickupon” solution addresses three main issues encountered during customer interactions:
1. Information Input Gaps: Automatically enter conversation details into CRM or SFA systems, reducing administrative burden and oversight.
2. Black Box Problem: Maintain transparency with recorded conversations that can be easily referenced and shared among teams.
3. Knowledge Silos: Facilitate seamless sharing of customer interactions to foster a collaborative learning environment.

Moreover, pickupon's AI creates valuable summaries of calls in both text and audio format, which are then automatically documented into the teams’ CRM systems. This innovation reduces the chances of input errors and helps eliminate the complexities associated with managing fragmented tools. This service integrates smoothly with various platforms like Salesforce and Google Sheets.

For more information about the features and functionalities, check out the pickupon website at pickupon.io. Join us to discover practical solutions that empower small CS teams to deliver exceptional customer service with agility and efficiency.