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Synology's AI Advisor: Revolutionizing Information Retrieval

On May 7, 2026, Synology officially launched its AI Advisor, an advanced intelligent assistant designed to streamline information searches and provide localized technical guidance directly on their website. This innovative tool promises to deliver accurate insights while significantly reducing the time it takes for users to resolve issues globally.

Steven Liang, the manager of Synology's Generative AI Application Group, explained, "AI Advisor encapsulates over a decade of our expertise in AI. Utilizing an Agent-as-Tool design, dynamic knowledge injection, contextual optimization, and a continuous evaluation pipeline, the AI Advisor delivers accurate and high-quality responses while continually improving itself. These innovations extend across the entire Synology product lineup, further driving our vision of providing safe and intuitive solutions."

Ensuring AI Sovereignty through a Self-Hosted Ecosystem

Prioritizing customer privacy, the AI Advisor operates independently of third-party AI providers, employing a self-hosted large language model (LLM) that ensures no external sharing of context. By late 2026, the service will transition to dedicated Synology infrastructure, guaranteeing 100% data residency and keeping all user interactions secure within a sovereign ecosystem.

Smooth Navigation from Inquiry to Implementation

Seamlessly integrated with Synology's NAS Selector and NVR Selector tools, the AI Advisor guides users through initial sizing and product recommendation workflows tailored to their implementation needs. By understanding the intent and context of each query, the AI Advisor directs users to related support articles, downloads, or configuration guides, significantly accelerating the transition from questions to solutions.

Accessibility and Availability

Alongside the AI Advisor launch, a recent website update now meets global web accessibility standards, ensuring an inclusive and user-friendly experience for users worldwide. The Synology AI Advisor is currently accessible on Synology's official website. For more details on Synology's AI-driven services and the new AI Advisor experience, please visit www.synology.com.

About Synology

Synology is at the forefront of data management, continuously innovating and adopting evolving technologies that unlock new possibilities. They provide a unified platform designed to simplify IT management while driving digital transformation for businesses worldwide, encompassing solutions for data storage and backup, file collaboration, video management, and network infrastructure—all underpinned by a single goal: to facilitate business efficiency and growth.