#USA #Customer Experience #Glance #Wakefield #CloudHesive

Transforming Customer Experience in the Cloud

In today's digital-first world, enhancing customer experience is more crucial than ever. Glance, known for its advanced cobrowse and visual collaboration solutions, has announced a strategic collaboration with Cloudhesive, a recognized AWS Premier Partner. This partnership aims to redefine how businesses engage customers through the cloud by integrating innovative technology with a human touch.

The Announcement and Key Features

On August 5, 2025, Glance made waves in the tech community by revealing its alliance with Cloudhesive, emphasizing the importance of delivering seamless, high-quality experiences for customers. Cloudhesive's strong background in scalable and secure cloud solutions positions it as an ideal partner to leverage the capabilities of Glance's Guided Customer Experience (CX) tools in contact center environments.

Through this integration, organizations can enhance various aspects of their customer engagement strategies. Some of the notable benefits include:

• - Streamlined Transactions: Businesses can accelerate deal cycles by minimizing friction at critical interaction points, ensuring smoother processes for customers.
• - Increased Efficiency: The partnership is designed to enhance first-call resolution and reduce customer effort, allowing for quicker and more effective problem-solving.
• - Real-Time Guidance: With Glance's Guidance CX, agents can assist users in real-time during complex transactions or onboarding, simplifying the journey.
• - Building Trust: Secure face-to-face digital interactions instill greater confidence and foster stronger connections between brands and their customers.
• - Productivity Boost: Agents report higher satisfaction and productivity, empowering them to provide better service to customers.

Meeting the Demand for Human-Centered Solutions

The collaboration addresses a pressing need within the business community—creating digital experiences that do not compromise the personal touch. With customers increasingly requiring personalized interactions, this partnership combines Cloudhesive's cloud infrastructure and Glance's engagement tools to offer a comprehensive solution.

The synergy follows the AWS Summit in New York City, where industry leaders discussed digital transformation's future. As businesses aim to modernize their digital interactions, the Glance and Cloudhesive partnership offers an innovative approach to integrating advanced cloud technology with essential human connection.

Key Quotes and Insights

Adam Atwood, VP of Strategic Partnerships at Glance, highlighted the significance of this collaboration, stating, “Cloudhesive brings the infrastructure; Glance brings the high-touch human interaction. Together, we're helping brands deliver more personal, empathetic, and effective experiences at scale.”

Meanwhile, Patrick Hannah, CTO of Cloudhesive, reinforced the shared vision of blending automation with human interaction, stating, “Our partnership with Glance empowers contact centers to resolve issues faster, close deals more efficiently, and build stronger customer relationships—with the security and scalability of the AWS cloud.”

Availability and Future Developments

Both Glance and Cloudhesive solutions are readily available on the AWS Marketplace, ensuring ease of access for Amazon Connect users to benefit from the collaboration. Their offerings are expected to revolutionize customer interactions, enabling brands to act decisively in critical moments.

Conclusion

In a world where customer expectations are on the rise, the partnership between Glance and Cloudhesive comes at a timely juncture. By leveraging advanced technology paired with human-centric approaches, businesses can enhance their customer engagement strategies, ensuring lasting loyalty and satisfaction. To explore more about how this partnership redefines customer experiences, visit Glance and Cloudhesive.