#Japan #Inclusion #Minato #FPT Japan #eNPS

FPT Japan's Journey Towards Inclusive Management

In a time where one in every twenty-nine individuals in Japan is a foreigner, FPT Japan is setting an exemplary standard in inclusive management. With 30 nationalities collaborating under one roof, the organization has achieved a remarkable employee engagement score (eNPS) of +12%, significantly higher than the national average of -62.5% across ten industries. This milestone indicates not only the efficacy of FPT Japan's inclusive practices but also how a diverse workforce can thrive when differences are leveraged for mutual support rather than division.

Background of FPT Japan

FPT Japan Holdings, headquartered in Minato, Tokyo, operates under the umbrella of the Vietnamese IT giant FPT Group. The company is dedicated to bridging cultural and economic exchanges between Vietnam and Japan, striving to provide maximum value through tech-driven services and solutions. Established in 2005, FPT Japan focuses on aiding clients in their digital transformation efforts through advanced technologies such as RPA, AI, blockchain, and big data analytics.

eNPS Demonstrating Effective Inclusive Practices

The analysis of employee engagement results reveals that FPT Japan’s eNPS surpasses the domestic industry standard by over 70 points. This impressive statistic underscores the effectiveness of the company’s inclusive strategies, where diverse cultural backgrounds foster a workplace that encourages cooperation and understanding. The implementation of various programs aimed at promoting cross-cultural appreciation and collaboration has significantly impacted employee morale and retention rates.

Nurturing Multicultural Understanding

To facilitate a seamless multicultural workplace, FPT Japan conducts mandatory cultural orientation for all new hires. They also host regular workshops tailored for Japanese employees to improve cultural responsiveness, alongside ongoing language classes in both Japanese and Vietnamese. Collaborations during these workshops allow participants to share challenges and engage in practical exercises to enhance mutual understanding.

Through initiatives like the ‘Go Vietnam’ program, which immerses employees in Vietnamese culture, FPT Japan actively promotes cultural diversity and integration. The company’s FUN department orchestrates around 180 social and professional events annually, fostering open communication and camaraderie among employees, written into the ethos of the organizational culture.

Innovative Recognition Systems

Recognizing achievements promptly is a key tenet of FPT Japan's management philosophy. An internal app has been developed to leverage a “Gold” currency system, allowing peer-to-peer recognition and timely visibility of individual and team contributions. This creates an environment where employees feel valued and motivated, enhancing team dynamics and overall productivity within the company.

Psychological Safety and Challenges within a Multicultural Workforce

An extensive inclusion survey conducted in April 2025 revealed that employees, regardless of their nationality, feel a high degree of psychological safety. This safety is essential for innovation and collaboration, with both foreign and Japanese employees feeling comfortable in asking questions and taking risks. However, Japanese employees demonstrated a slightly lower willingness to challenge the status quo, reflecting cultural tendencies toward caution.

Interestingly, despite an alarming number of Japanese professionals reporting challenges with communication, the diverse workforce at FPT Japan mitigates this issue by enabling natural interaction, leading to a work environment where differing values are respected and discussions are encouraged.

Addressing Mental Health Concerns Through Inclusivity

The recent inclusive survey highlights the potential of multinational environments in improving workplace morale and supporting mental health initiatives. As more foreign workers enter the Japanese labor market, FPT Japan's commitment to cultural acceptance and teamwork is becoming crucial in sustaining the human capital needed for the nation’s economic growth. The upcoming event in collaboration with Silver Ribbon Japan on World Mental Health Day symbolizes the corporate commitment to mental well-being, showcasing a model of inclusivity that resonates beyond corporate borders.

On October 10, 2025, FPT Japan will jointly celebrate by illuminating the Tokyo Tower, sending a strong message of support for mental health awareness while reinforcing the importance of collaboration in a multicultural society. This event is not only a visual representation of FPT Japan’s contributions but also a powerful reminder of the collective strength found in unity among diversity.

Through its inclusive practices and diverse workforce, FPT Japan illustrates how different cultures can converge to create stronger, more innovative business models that are capable of addressing contemporary workforce challenges and fostering environments where all employees thrive.