#Japan #Tokyo #iYell #Star Maika #Ieyell Warranty

iYell and Star Maika Residence Partner for Extended Warranty Services

In a significant move for the real estate and home appliance sectors, iYell Co., Ltd. (based in Meguro, Tokyo) and Star Maika Residence, Inc. (headquartered in Minato, Tokyo) have announced their collaboration to launch the "Ieyell Warranty Reuse," an extended warranty service for used home appliances. This partnership aims to enhance customer satisfaction and trust, specifically addressing concerns related to post-purchase appliance issues.

Background

As the demand for renovated used apartments continues to grow, one of the primary concerns for consumers remains potential equipment issues after purchase. Fears such as "What if the water heater breaks down immediately after the handover?" or "What will happen if repair costs skyrocket?" significantly deter potential buyers from finalizing their decisions. To address these challenges and mitigate risks, the partnership between iYell and Star Maika Residency seeks to provide peace of mind through their innovative warranty service.

Star Maika Group has established itself as a leader in the used apartment market, dealing with approximately 2,900 units annually and maintaining a strong position in terms of the number of owned units. By focusing not only on quality but also on affordability through tailored renovations, they continue to expand their market share.

With the introduction of "Ieyell Warranty Reuse," the two companies look to improve the efficiency of after-sales support while enhancing the added value offered to customers post-property handover.

Overview of Ieyell Warranty Reuse

The new warranty service covers appliances such as water heaters and washbasins for two years following property handover. Some of the key features include:

• - Comprehensive Coverage: There are no age restrictions on previously owned appliances; the service guarantees coverage for up to two years, allowing for unlimited repairs during this period.
• - Rapid Response: In case of urgent issues like plumbing or lock problems, the service ensures a quick response with support from 3,000 locations nationwide.
• - Dedicated Call Center: A specialized call center operates 24/7, partnering with 270 manufacturers to provide prioritized and efficient repair arrangements.

Future Prospects

Through this strategic partnership, iYell and Star Maika Residence are committed to supporting their customers' quality of life over the long term, contributing positively to the overall revitalization and growth of the used housing market.

Contact Information

Businesses considering the introduction of this service are encouraged to reach out for further inquiries:
iYell Warranty Desk
Phone: 050-1744-1593
Email: [email protected]

Partner Company Overview

Company Name: Star Maika Residence, Inc.
Headquarters: 4-3-1 Toranomon, Minato, Tokyo, 28F Shiroyama Trust Tower
CEO: Masashi Mizunaga
Corporate Website: Star Maika Residence

Company Overview

Company Name: iYell Co., Ltd.
CEO: Mitsuhiro Kubota
Headquarters: 4-7-7 Aobadai, Meguro, Tokyo, 7F Sumitomo Real Estate Aobadai Hills
Established: May 12, 2016
Paid-in Capital: 8.99 billion yen (as of April 2026)
Corporate Website: iYell
Recruitment Site: Recruit
New Graduate Recruitment Site: Graduate Recruitment
Official Blog: iYell Blog
Warranty Information: Ieyell Warranty
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