#Japan #Tokyo #Customer Harassment #Ai助 #Gyro Consulting

Introduction

In response to the growing concerns about customer harassment, Gyro Consulting Co., Ltd., headquartered in Chuo-ku, Tokyo, is launching a new support package to aid businesses in managing these issues effectively. The rollout of the 'Customer Harassment Manual Creation Support Package' is scheduled for December 5, 2025. This initiative responds to the new regulations under the Comprehensive Labor Policy Promotion Act, which mandates proactive measures against customer harassment (known as 'Kasu Hara') starting in 2024.

Background of Development

According to a survey by Japan's Ministry of Health, Labor and Welfare, approximately 15% of workers have experienced customer harassment in the past three years. Many employees report confusion over appropriate responses and a lack of support from management. Common challenges faced by businesses include:

• - Manual Inefficiencies: Companies often find that generic templates do not meet their specific industry needs, resulting in manuals that are seldom referenced or utilized.
• - Training Burdens: Developing in-house training videos can be time-consuming and costly, while traditional lecture-based training often fails to equip employees with practical skills.
• - Ambiguous Guidelines: Unclear definitions of what constitutes customer harassment and when to escalate issues lead to employee hesitation and increased anxiety on the job.

Gyro Consulting leverages over 30 years of experience in corporate training and consulting to develop a holistic package that addresses these challenges comprehensively.

Features of the Service

Fully Customizable Manuals

The support package offers manuals that are tailored to the specific needs of various industries, including retail, restaurants, call centers, healthcare, and real estate. Through detailed consultations, our team incorporates your organization’s past experiences with customer issues and overall culture into the manual, ensuring it resonates with staff. This customization process is powered by our AI tool, 'Ai助', which specializes in customer harassment solutions for small to medium-sized businesses.

Integrated Manual and Video Design

Our approach incorporates QR codes embedded in each chapter of the manual, linking directly to relevant training videos. This design fosters a seamless learning experience, enhancing knowledge retention through the 'read, watch, and practice' method, ensuring that training does not end with just reading the manual.

Ready-to-Use Practical Tools

We also provide practical tools like an action flowchart (suitable for A3 display) and an Excel format response record sheet, ready for use the day after implementation.

Comprehension Tests Post Training

After watching each training video, participants will have to complete a comprehension test consisting of 3 to 5 questions to ensure understanding and retention of the material covered.

Launch Plans and Options

The package will be available in three plans tailored to fit different organizational needs:

• - Light Plan: Video training only, ideal for companies looking to quickly inform all staff.
• - Standard Plan: Manual creation support only, targeted at businesses aiming to establish internal protocols.
• - Premium Plan: Comprehensive package including both video training and manual creation support, perfect for companies wanting a dual approach to systematization and staff training.
• - Optional AI Role-Playing: This option allows businesses to utilize AI software designed to simulate customer harassment scenarios for enhanced training experiences.

In line with Tokyo's customer harassment prevention initiative, Gyro Consulting's offerings also comply with the eligibility criteria for the city’s incentive programs. Further details can be found on the dedicated website.

Our Commitment to Customer Harassment Prevention

The overarching mission of Tokyo’s initiative is to foster an environment where both customers and employees respect each other, promoting a relationship where both parties can co-create value. In my book, 'The New Customer Harassment Measures for Customers and Stores', I emphasize that customer harassment transcends mere service conflicts; it reflects deeper societal issues of isolation and the breakdown of community ties.

True customer orientation is not about pandering but rather about defining clear boundaries against actions that damage personal dignity. Building a structure based on rules and teamwork rather than relying solely on employee endurance is essential. Our objective is to cultivate relationships that minimize the likelihood of customer harassment, framing this effort not as a defensive cost but as an investment in enhanced relationships.

Future Prospects

Following the launch of this package, Gyro Consulting aims to develop additional services that support the establishment of customer harassment measures, employee mental health care programs, and organizational culture improvement consulting. By the end of fiscal 2026, we aim to engage 100 companies to contribute to the normalization of customer harassment countermeasures across various sectors.

Company Overview

Gyro Consulting has been a leader in corporate training and consulting since its establishment 28 years ago, focusing on resolving challenges faced by small and medium-sized enterprises. We pride ourselves on our reputation for delivering practical, site-specific training programs that engage over 1,000 public and private organizations.

For inquiries regarding our new service, please reach out through our contact page.