PSC Unveils Its Commitment to AI and AI Agent Initiatives for Digital Transformation

PSC's Commitment to AI Technology

Power Staff Communications (PSC), based in Minato City, Tokyo, is embarking on an ambitious journey to enhance digital transformation through innovative AI solutions. Under the leadership of President Masayuki Suzuki, PSC has dedicated itself to the exploration and proliferation of AI technology since its inception. With a vision to make every part of its business embrace the AI revolution, PSC is set to launch its dedicated AI division by 2025, marking its 31st anniversary. This division is expected to not only provide cutting-edge AI solutions to its clients but also promote the concept of “Your AI” across Japan.

PSC's AI Initiatives: Three Main Pillars

Coo Kai AI Integration

One of PSC's flagship products, Coo Kai, is undergoing a significant transformation through AI integration:

1. Coo Kai BBS & Copilot Integration:
The Coo Kai BBS has been designed based on user feedback, featuring a robust bulletin board system that leverages Microsoft 365 user group data for secure and efficient communication. By integrating with Copilot, Coo Kai BBS can now facilitate the retrieval of critical information stored within the internal bulletin board, enhancing data utilization and promoting an active communication environment.

2. Coo Kai Workflow & Copilot Integration:
The Coo Kai Workflow allows users to manage requests and approvals seamlessly on Teams, without the need for logging in. Notifications from Teams Bot ensure quick decision-making. With the Copilot integration, users can simply command their requests—like “Go ahead and start the PC purchase application”—enabling automatic initiation of workflows driven by AI.

3. Coo Kai Mis-Sending Prevention Tool:
This tool addresses issues such as recipient confirmation, subject line misses, and attachment oversights. By deploying generative AI, it offers checks that help avoid sending mistakes, particularly preventing miscommunication because of similar names or incongruent file names and recipients.

AI in Support Operations

PSC is also committed to AI-driven support services. Handling daily IT issues and inquiries, the company aims to enhance operational efficiency by automating responses and optimizing industry-specific knowledge accumulated over 30 years. With continual updates to this knowledge base, internal help desks can actively contribute to the digital transformation of the organization.

New AI Product Development

PSC is paving the way for new AI-driven products:

1. Copilot Connector Development:
This feature will connect Microsoft Copilot with various external services and data sources, enabling it to utilize comprehensive information for better outcomes.

2. RAG Package Development:
RAG (Retrieval-Augmented Generation) is a technique to improve response accuracy by combining search and generation methods. PSC is set to develop packages that allow LLMs to not only learn from existing datasets but also fetch relevant information from external databases, leading to more precise and timely responses.

Looking Forward

As PSC transforms into a fully-fledged AI-centric company, it remains committed to achieving customer success—symbolized by the 3S: Success, Satisfaction, and Smile. The company encourages continuous support and engagement as it hones its focus on harnessing technological and human resources towards AI integration.