Sweepr Enhances Eir's Customer Experience with Digital Journey Platform Launch

Sweepr Delivers Enhanced Customer Experience for Eir

Sweepr, a pioneering company in the digital journey orchestration space leveraging AI for telecoms, proudly announces the successful launch of its innovative platform with Eir, Ireland's leading telecommunications provider. Established in July 2025, this deployment significantly enhances the support experiences for Eir’s customers by providing a comprehensive digital journey for a variety of service and support scenarios.

With access available through the Eir app or directly on their website, customers can now navigate an expanded array of digital support offerings. This launch marks a crucial milestone for Eir, as it enables their clients to enjoy personalized and context-aware support experiences powered by Sweepr's advanced platform.

A spokesperson from Eir emphasized the company’s dedication to providing exceptional user experiences through digital innovation, stating, "At Eir, we are committed to delivering outstanding experiences by utilizing digital advancements. The Sweepr platform has transformed our engagement with customers, allowing us to provide intelligent support that anticipates their needs and resolves challenges more swiftly. Its telecom-specific architecture intuitively understands the complexities of our services—broadband, fixed line, and TV—enabling personalized guidance for customers. Our users now experience seamless journeys, reducing frustration while increasing satisfaction, while our teams can focus more on complex interactions."

The platform now offers 24/7 digital support covering more than 60 different use cases, including diagnosing broadband and fixed-line faults, optimizing WiFi coverage, and providing product advice. Eir plans to gradually expand this coverage to encompass even more use cases, ensuring that customer needs are met comprehensively.

Sweepr's founder and CEO, Alan Coleman, stated, "Our vision at Sweepr is for the majority of support interactions to occur entirely through digital channels. With our transition towards an AI-driven model, we're stepping beyond traditional chatbots. Our AI can reason, plan, and autonomously act to resolve complex issues from start to finish. This represents a significant leap forward in how we support users and streamline their experiences."

The Sweepr platform not only empowers customers but also enhances operational efficiencies within Eir, enabling faster problem resolution and freeing up valuable resources within customer care teams to tackle more complicated inquiries.

As Eir continues to innovate and adapt in the ever-evolving telecom industry, the collaboration with Sweepr ensures that they remain at the forefront of providing cutting-edge digital support solutions. This partnership signifies a refreshing leap into the future of telecommunications and customer service, aligning perfectly with the evolving expectations of users in today's fast-paced digital world.

In conclusion, as Sweepr continues to establish itself within the sector, its collaboration with Eir demonstrates the capabilities of modern AI solutions in transforming customer service and enhancing user satisfaction. With ongoing developments and enhancements planned for the platform, both companies are set to redefine the customer support landscape in the telecom industry and beyond.