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Transforming Store Operations with Innovative Phone Management Solutions

In a world where businesses are increasingly reliant on efficient communication, the mechanisms of phone management can significantly influence operational effectiveness and customer satisfaction. TMJ, a subsidiary of the Secom Group specializing in contact center management, has joined forces with LINE WORKS to provide an insightful webinar titled "Changing Store Operations Through Phone Management: Creating a System Where Work Doesn't Stop and Customers Aren't Left Waiting". This event, scheduled for December 4, 2025, aims to present cutting-edge solutions that leverage the strengths of artificial intelligence (AI) and human operators.

The Challenges of Phone Management in Business

A common challenge faced by various stores and offices is the disruption of core operations due to phone inquiries. This not only burdens staff but also detracts from productivity, contributing to rising labor costs. Moreover, the exacerbation of labor shortages leads to situations where customers experience long wait times or difficulty connecting via phone—an issue that directly affects customer experience.

This webinar aims to dissect these pressing challenges and present a comprehensive solution termed "Store Aggregation," which integrates AI capabilities with Business Process Outsourcing (BPO). By automating routine inquiries—such as hours of operation and lost item reporting—AI can handle the predictable aspects of customer interaction. Meanwhile, human operators can concentrate on more complex and emotionally nuanced matters, ensuring that store staff can focus on their primary tasks while enhancing customer satisfaction.

Webinar Details

• - Title: Changing Store Operations Through Phone Management
• - Date and Time: December 4, 2025, from 1:00 PM to 1:45 PM (JST)
• - Registration Deadline: December 4, 2025, by 12:00 PM (JST)
• - Format: Online via YouTube
• - Cost: Free (pre-registration required)
• - Target Audience: Administrative personnel and store managers
• - Organizers: Jointly hosted by LINE WORKS and TMJ
• - Registration Link: Registration Page

Key Points of the Webinar

1. Structuring Phone Management Challenges: The webinar will provide an in-depth analysis of how interruptions due to phone inquiries can cause productivity declines and hidden labor costs. A detailed explanation of the risks associated with declining customer experience due to labor shortages and persistent phone inquiries will be shared.

2. Overview of the AI and BPO Solution "Store Aggregation": Participants will be introduced to LINE WORKS' AI phone service, "LINE WORKS AiCall," and how it works in conjunction with TMJ's BPO services to create a hybrid phone management structure. The distinction between tasks best managed by AI, such as simple inquiries, and those that require human attention—like complaints and complex consultations—will be emphasized.

3. Real-world Applications and Case Studies: Attendees will learn from actual cases wherein the innovative solution was implemented in retail environments, showcasing the significant reduction in phone inquiries achieved through AI.

Meet the Speakers

• - LINE WORKS: Masato Murakami, Head of Product Sales Division
• - TMJ: Takahiro Abe, Lead Force Sales Department, Development Division

About TMJ

Founded in 1992 as a spin-off from Fukutake Shoten (now Benesse Corporation), TMJ has honed its expertise in continuous membership-based business operations. Specializing in design and management of diverse call centers, TMJ offers a range of services including research, analysis, personnel outsourcing, and training. In 2017, TMJ became a wholly-owned subsidiary of Secom Co., Ltd., allowing it to leverage a robust and secure network to ensure client business success.

The information contained in this press release is accurate as of the date of publication but may be subject to change. Please stay tuned for updates as the event date approaches.