#United States #Atlanta #Private Aviation #Wheels Up #Flight Cancellation

Wheels Up Breaks New Ground in Operational Performance

In a significant achievement, Wheels Up Experience Inc. (NYSE: UP), a leader in on-demand private aviation, has announced that it successfully operated for 14 consecutive days without a single flight cancellation to kick off 2026. This accomplishment marks a new benchmark for the company, underscoring its commitment to operational excellence and customer satisfaction.

The Atlanta-based company not only achieved this impressive streak but also recorded six perfect completion days during the busy December holiday travel week, during which peak travel stresses typically challenge aviation services. This operational success is highlighted by the fact that 99% of Wheels Up flights were completed without enduring delays of over three hours, marking the lowest delay levels in the company’s history.

CEO George Mattson expressed that this milestone reflects the transformative changes Wheels Up has undertaken, saying, “This milestone is a clear signal that our transformation is working.” According to him, the objective from day one was to build the best-run private aviation company. The performance confirms that the world-class operations team is delivering on its promise of consistency, which is essential for customer trust and loyalty.

COO David Holtz elaborated on the achievement, stating, “Operating more than 1,000 flights without a single cancellation—especially during peak holiday periods—reflects the progress we've made in planning and decision-making.” He emphasized that such reliability is the product of disciplined execution across the organization, from flight operations to maintenance and customer service.

Wheels Up’s achievement emphasizes the effectiveness of its ongoing transformation strategy, which is centered on a customer-friendly model characterized by unmatched flexibility and access, all underpinned by substantial operational and financial discipline. The company's ability to adapt and enhance its operations shines as an example to industry peers and highlights the evolving landscape of private aviation services.

Wheels Up is renowned for its diverse fleet and expansive network of safety-vetted charter operators across the U.S. Its innovative Wheels Up app and website enable users to book flights conveniently, appealing to a broad customer base including individuals and government entities alike. The company’s strategic partnership with Delta Air Lines provides additional commercial travel benefits for its members, further enhancing the customer experience.

As Wheels Up progresses with its fleet transformation, the operational successes achieved during this record streak will only serve to build upon the company's ever-growing value proposition amid an evolving aviation landscape. The commitment to operational excellence is an ongoing journey that Wheels Up embraces wholeheartedly as it strives to deliver exceptional service for its customers.

In summary, the record of 14 days without cancellations not only sets a new internal benchmark for Wheels Up but serves as a testament to the company’s dedication to providing reliable and high-quality service in the competitive space of private aviation. With continued focus on improvement and customer satisfaction, Wheels Up is set on a path of sustained growth and impressive operational capabilities.