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transcosmos Recognized as Salesforce Japan Partner of the Year - Innovation

In a commendable achievement, transcosmos was recently awarded the title of Japan Partner of the Year – Innovation at the Salesforce Japan Partner Award 2026. This prestigious recognition underscores the company’s commitment to excellence in the Salesforce ecosystem, particularly in its support for Kanagawa Prefecture during the #7119 / #8000 Contact Center Project. Utilizing an array of Salesforce products, including Agentforce for Public Sector, Agentforce Service, Data 360, and Tableau, transcosmos has effectively addressed the challenges faced by its clients.

The innovative integration of these tools reflects transcosmos’ dedication to optimizing operational efficiency and enhancing the customer experience. With Agentforce, an AI-driven solution, the company successfully manages contact center operations, tackling issues related to securing human agents, standardizing service quality, and streamlining agents' after-interaction tasks. In addition, the incorporation of Tableau and Data 360 has empowered clients to analyze data effortlessly and refine their systems to foster continuous improvements.

Atsushi Urano, Senior Vice President for Japan, Korea, and Taiwan at Salesforce, noted: “transcosmos strives to accelerate clients' growth and enables them to make a leap forward by addressing their challenges across the entire Customer Experience (CX) domain. In an era of rapid technological advancement and an ongoing AI revolution, all partner companies are vital for achieving client success.” This statement encapsulates the essence of collaboration between Salesforce and its partners in transforming customer engagement.

Celebrating its 19th anniversary this year, the Salesforce Japan Partner Award recognizes the invaluable contributions of its partners across various sectors, including consulting, digital services, and independent software vendors (ISVs). This initiative acknowledges the role of partners in enhancing the cloud ecosystem and ensuring customer success across different industries.

Founded in 1966, transcosmos has since integrated exceptional talent with state-of-the-art technology, enhancing its clients' competitive edge. Operating in 186 locations across 36 countries and regions, primarily in Asia, the company focuses on optimizing costs and amplifying sales. Additionally, the explosion of the global e-commerce market has led transcosmos to offer comprehensive One-Stop Global E-Commerce Services, delivering excellent products and services to consumers in 46 countries.

transcosmos remains committed to collaborating with clients to solve their challenges urgently and practically, embodying the philosophy of “Make It Real, Together.” As the digital landscape evolves, the company continues to embrace innovation to meet the growing demands of its clients and contribute positively to the broader society.

For further insights into this achievement and more about transcosmos, please visit their website.