#Japan #Tokyo #OrangeOne #Helpdesk Migration #Freshdesk

OrangeOne Partners with Helpdesk Migration for Streamlined Support Tool Data Migration

In a significant move to bolster its service offerings, OrangeOne Inc., headquartered in Tokyo and led by CEO Mori Kasuhara, has established a formal partnership with Helpdesk Migration, a company renowned for its data migration solutions specifically tailored for help desk tools. This strategic alliance aims to facilitate smoother and safer data transitions between leading systems such as Zendesk, ServiceNow, Salesforce, Jira Service Management, Freshdesk, and Freshservice.

Responding to Rising Demand for Tool Transition

As companies increasingly reevaluate their customer support and IT service management tools, the demand for more cost-effective and user-friendly solutions has surged. Factors driving this trend include evolving pricing structures, the rising costs of additional AI features, and the complexities associated with deploying high-functionality tools. Many enterprises are now seeking simpler solutions that enhance their operational efficiencies while maintaining high levels of customer satisfaction.

Previously, OrangeOne has excelled in supporting the implementation of top-rated help desk tools such as Freshdesk and Freshservice, enabling them to help numerous businesses improve their inquiry response operations. With the newly signed agency agreement with Helpdesk Migration, OrangeOne intends to alleviate the technical uncertainties and challenges associated with tool transitions, thereby expediting the digital transformation (DX) of entire inquiry operations.

Key Features of the Partnership

1. Wide Compatibility with Major Tools: The partnership ensures seamless data migration capabilities from top help desk tools, including Zendesk, ServiceNow, Salesforce Service Cloud, and others, allowing businesses to transition effortlessly.
2. Support for Diverse Data Formats: Organizations can migrate various types of data, including tickets, knowledge base articles, user information, and custom fields. The system also allows for the effective transfer of attachments and inline images, ensuring comprehensive data management during transitions.
3. Post-Migration Operational Support: After transitioning to Freshdesk or Freshservice, clients can receive end-to-end support, encompassing initial setup and ongoing utilization assistance, all handled by OrangeOne.
4. Minimized Migration Risks: By separating the testing environment from the live environment, the partnership enables a two-phase migration process that significantly reduces the risks of data loss or operational hiccups during transitions.
5. Broad Service Offerings Beyond Freshworks Products: While the partnership promotes migrations specifically to Freshdesk and Freshservice, the support extends to data transfers between various other help desk products, maximizing flexibility for client needs.

About Helpdesk Migration

Helpdesk Migration specializes in providing safe and rapid data migration solutions between cloud-based support tools. It supports over 70 tools, including Zendesk, Freshdesk, ServiceNow, Salesforce, and Zoho Desk, and is widely praised by global businesses and IT vendors alike. For more details, visit Helpdesk Migration Official Site.

Understanding Freshdesk and Freshservice

• - Freshdesk is a cloud-based customer support tool by Freshworks that has been implemented by over 50,000 companies worldwide. It centralizes inquiries through multiple channels like email, chat, social media, and phone while enhancing efficiency with AI auto-response and workflow automation.

For more information, visit Freshdesk Official Site.

• - Freshservice is an IT service management (ITSM) tool by Freshworks designed to comply with ITIL standards. It offers capabilities like incident management and asset management, featuring an intuitive UI and quick deployment that aids in the operational efficiency of IT departments. Learn more at Freshservice Official Site.

Overview of OrangeOne Inc.

Operating as a "Inquiry DX Company," OrangeOne has dedicated over a decade to facilitating digital transformation in inquiry operations through its SaaS solutions. Having aided more than 1,200 companies in improving their inquiry response processes, the firm prides itself as a certified reseller of Freshdesk and Freshservice, holding numerous achievements in various phases of implementation support, operational design, and service enhancement. This new partnership consolidates OrangeOne’s ability to address migration-related challenges in a comprehensive manner.

Address: 1-2-27 Fujimi, Chiyoda-ku, Tokyo, 4F Shuwa Kudan Fujimicho Building
CEO: Mori Kasuhara
Founded: November 2006
Business: Providing tools for inquiry response efficiency (FAQ, chatbots, generative AI, etc.)
For corporate details, visit OrangeOne Corporate Site.