Decisiv Recognizes Top Dealers and Fleets for Service Excellence in 2025
Decisiv Recognizes Top Dealers and Fleets for Service Excellence in 2025
In a recent announcement, Decisiv, Inc., the leading provider of Service Relationship Management (SRM) solutions, has recognized ten exemplary dealers and fleets across North America for their outstanding service operations in 2025. These organizations have effectively utilized Decisiv's SRM platform, demonstrating remarkable proficiency and yielding measurable results.
The recognition highlights the impact these top performers have made in reducing vehicle downtime by as much as 25%, thus enhancing their operational efficiency and uptime.
Keys to Success: Top Performing Dealers and Fleets
Decisiv's President and CEO, Tim Hardin, remarked on the significance of these awards: "The top performing fleets and dealers are using Decisiv SRM for exactly what it was designed to do. They are optimizing the entire service workflow process."
Among the recognized dealers, names like Gabrielli, Inland Kenworth, and RWC Group stand out for their ability to implement Standard Operating Procedures (SOPs), improving repair throughput and fostering effective communication with fleet customers. Their efforts lead not only to improved service efficiency and greater customer satisfaction but also to increased revenue opportunities as they generate higher parts and labor sales.
The five distinguished dealers for 2025 included:
- - Gabrielli
- - Gordon Truck Centers (operating as Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii)
- - Inland Kenworth
- - Nextran
- - RWC Group
Meanwhile, fleets recognized for their exemplary service management and performance included:
- - Bulkmatic Transportation Company
- - Highway Transport
- - Kenan Advantage Group
- - Magnum LTD
- - Oakley Transport
Achieving Operational Excellence
These top dealers and fleets have established a benchmark for operational excellence. They utilize Decisiv SRM to:
- - Reduce Days Out of Service (DOS) by enabling rapid service events and minimizing instances of downtime.
- - Accelerate estimate approvals, ensuring that repairs begin promptly and vehicles return to service efficiently.
- - Improve cost management, maintaining control over service expenses in line with fleet-specific pricing plans.
- - Enhance route planning and scheduling by leveraging accurate service timelines and visibility into the repair status.
The recognition also puts emphasis on important tracking tools provided by Decisiv, including the Service Performance Details with SRM Discovery Trackers. These dashboards offer insights into service activity, allowing for the monitoring of durations and enhancing overall efficiency. Similarly, the Fleet Best Practices Scorecard is designed to enforce consistency across service networks, allowing fleets to uncover new opportunities for improvement.
By implementing these SRM-driven best practices and tracking their performance against peers, the honored dealers and fleets illustrate how adopting a strategic approach to service management can lead to significant improvements in operational efficiency and a substantial decrease in downtimes.
About Decisiv, Inc.
Virginia-based Decisiv is the leader in providing the largest asset service management ecosystem for the commercial vehicle sector in North America. The Decisiv SRM platform supports over 5,000 service locations and manages millions of service and repair events annually. Their innovative technology connects dealers, service providers, OEMs, and fleets, delivering real-time data and insights designed to streamline maintenance processes and enhance operational efficiency throughout the life cycle of commercial assets. For further information, visit www.decisiv.com.
Topics Business Technology）
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