Wellborn + Wright Unveils Enhanced Concierge Service at the 2025 Southern Living Idea House

In a spectacular reveal, Wellborn + Wright rolls out a new concierge experience at the esteemed 2025 Southern Living Idea House, underlining its commitment to luxury architectural finishes. This development marks a significant moment for a brand renowned for its exquisite quality in home enhancements, as they embrace a reimagined platform that not only emphasizes their craftsmanship but also elevates the customer experience.

An Immersive Experience in Design


Nestled in the picturesque surroundings of Charlottesville, Virginia, the Southern Living Idea House this year merges classic design with innovative craftsmanship, promotionalizing local artistry. Wellborn + Wright's remarkable architectural timber, steel, and fine wood pieces are integral to the house’s aesthetic, showcasing an inherent dedication to quality and timelessness.

Within this distinguished project, Wellborn + Wright provided Character Grade White Oak in sizes ranging from 5" to 7"—pre-finished with a UV Cured Rubio Monocoat in a color uniquely customized for the home's main structure. This was complemented by 9" Character Grade White Oak featuring a protective finish of Loba Water Based for the studio—a testament to the brand’s detailed approach to material selection.

Furthermore, Wellborn + Wright aims to ensure longevity for these high-end finishes through educational initiatives. Their team conducted comprehensive training sessions for the cleaning staff of Keswick Hall, ensuring the maintenance and upkeep of the luxurious flooring for many years ahead.

Transforming Client Interaction


This unveiling introduces a groundbreaking concierge model that redefines how homeowners, architects, designers, and contractors engage with architectural materials. The new approach aims to simplify the often overwhelming choices faced by clients by creating a supportive and simplified path to custom selections, thereby reducing lead times and decision fatigue. Founder Sam Sikes emphasizes that “Selecting timeless architectural materials should be exciting, not overwhelming.”

The new process orchestrates every aspect from procurement to manufacturing, and from white-glove delivery to efficient installation services. This all-encompassing solution alleviates numerous common frustrations commonly associated with custom home projects.

A Seamless and Elegant Customization Process


Wellborn + Wright has refined its client engagement through several enhancements:
  • - New Digital Platform: This innovative portal facilitates easier quoting and customization, enabling smooth communication throughout the project lifecycle.
  • - Concierge-Style Design Studio: The redefined approach offers in-depth, personalized support, employed to navigate clients through their options.
  • - Streamlined Workflows: Improved processes ensure that projects flow more swiftly, cutting down on the back-and-forth traditionally seen in construction projects.
  • - Refined Visual Identity: The brand's updated image reflects the elegance and precision embodied in its products, further enhancing its market presence.


Whether a client is selecting finishes for a bespoke home, an upscale boutique hotel, or a high-end commercial venue, Wellborn + Wright presents not just superior products but a thoroughly elevated customer experience. To learn more about the exquisite offerings and the new concierge experience at the 2025 Southern Living Idea House, interested individuals can visit Wellborn + Wright's website.

Topics Consumer Products & Retail)

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