#United States #Whiskey House #Elizabethtown #Customer Portal #3D Viewing

Whiskey House Unveils Customer Portal 2.0

Whiskey House of Kentucky, recognized as the most advanced distillery in the United States, has introduced its new Customer Portal 2.0, representing a significant enhancement to their proprietary online platform. This upgrade provides barrel owners with a live, detailed, and photorealistic 3D representation of their whiskey's storage space, a first for the industry.

A Leap Forward in Transparency

The Customer Portal 2.0 aims to revolutionize how customers interact with their whiskey production process. By transferring vital information related to inventory, production, storage, and barrel movements directly to owners, Whiskey House eliminates the need for traditional communication methods such as phone calls or support tickets.

David Mandell, co-founder and CEO of Whiskey House, emphasized the company's commitment to transparency and exceptional customer service from the beginning. He stated, "Our Customer Portal 2.0 further delivers on that promise by providing the most transparent, advanced view any customer has ever had into their production and inventory."

3D Warehouse Viewer Features

At the heart of the Customer Portal 2.0 is the innovative 3D warehouse viewer. This feature allows users to explore a lifelike model of the rickhouse where their barrels are stored. Customers can easily filter their view by lot or scheduled order, visually identify their barrels, and access detailed production information on a per-barrel basis. This function not only secures their inventory but also enriches the narrative that brands can weave around their products, enhancing marketing strategies and storytelling.

User-Centric Design Enhancements

Beyond the introduction of the 3D viewer, Whiskey House revamped the entire user experience of the portal based on direct customer feedback. New user-friendly features include:

• - Customizable Dashboard: The home page allows each user to arrange their dashboard based on individual preferences. It brings crucial inventory and production KPIs to the forefront, promoting efficient tracking of essential data.
• - Redesigned Production Views: With at-a-glance tiles like average wine gallons per barrel and barrels by location, customers now benefit from clear visuals and comprehensive analytics.
• - Flexible Volume Units: Users can choose their preferred measurement units, making data interpretation more straightforward and intuitive.
• - Guided Help: A context-sensitive help feature ensures new users can navigate the portal with ease, directing them to necessary resources and tutorials.
• - Seamless Data Exports: Users can download their inventory and production data in clean CSV formats tailored to their specific access permissions.

Enhanced Security and Reliability

The upgraded system is built on a robust security framework. By directly connecting to Whiskey House’s warehouse and production management systems, the risk of delays or inaccuracies often caused by intermediary software is nullified. Each account operates independently, guaranteeing continuous service with zero downtime during upgrades.

"This release raises the bar for what a custom whiskey producer can offer its customers," remarked John Hargrove, president and COO. "We combined advanced manufacturing processes and deep technical investments to create something truly beneficial for our customers."

Customer Portal 2.0 is now accessible for all Whiskey House clients, promising an unprecedented level of access to distilling information.

About Whiskey House of Kentucky

Whiskey House is renowned for its commitment to producing high-quality, customized American whiskies for brand clients that demand excellence. The distillery adheres to its principals of innovation and customized production practices, which eliminates potential conflicts by not having any of its own brands. This strategic approach ensures that customers receive specialized service that caters to their unique requirements in whiskey production.

For additional information, interested parties can visit WhiskeyHouse.com or follow the company on LinkedIn.

Photos from the launch and highlights from the Customer Portal can be found on the Whiskey House website.