#Japan #Tokyo #Insurance Claims #Lifenet Life #Same-Day Payment

Lifenet Life Insurance Enhances Service with Same-Day Claim Payments

Lifenet Life Insurance Co., headquartered in Chiyoda, Tokyo, has announced the initiation of same-day payment for insurance claims and benefits. This move aims to provide customers with greater peace of mind and superior service quality. Previously, the company required a minimum of two days from the receipt of claims documents until payment was made to the customer’s designated bank account. Now, with this system improvement, payments can be made on the same day the claims documents are received, albeit depending on the specific banking institution, deposits might reflect the following business day.

What Does Same-Day Payment Mean?

Same-day payment allows policyholders to receive benefits much faster than before. The process starts when the insurer receives the necessary documentation. In addition to the traditional claim submission process, there’s an option called “Sumasoku Request,” which facilitates online claims processing. Utilizing this online method allows customers to complete their claims and receive payments on the same day, further streamlining the experience.

Focus on Tech & Services in Growth Strategy

As part of its mid-term plan announced for May 2024, Lifenet Life has emphasized “Tech & Services” as a crucial area for growth. As a leader in online life insurance, the company is dedicated to integrating advanced technology such as AI and the My Number system to enhance its services continually. The implementation of same-day payment for insurance claims is a testament to this strategic direction, aiming to elevate customer convenience significantly.

Engaging Ad Campaign Featuring Ruka Matsuda and Hiroki Iijima

To promote the new same-day payment feature, Lifenet Life has released a web commercial featuring popular actors Ruka Matsuda and Hiroki Iijima. In the video, Matsuda guides viewers through the same-day payment process, while Iijima discusses the rapid payment of benefits when submitting medical insurance claims via smartphone. The ad aims to dispel the notion that insurance claims processes are cumbersome. With their lively and joyful presentation, the actors make the claim process seem much more accessible, thereby encouraging potential customers to consider life and medical insurance options more seriously.

Watch the commercial here: Same-Day Payment Begins

Commitment to Customer-Centric Insurance Experience

Lifenet Life remains committed to presenting clear and simple insurance options, reinforcing prompt payment of claims as a fundamental aspect of its service. Additionally, the company is dedicated to enhancing post-contract aftercare and continually strives to provide an insurance experience tailored to customer perspectives. Lifenet’s guiding principle is to conduct business honestly and offer straightforward, affordable, and convenient products and services that empower individuals in their life journeys. Aiming to build a society where future generations can thrive safely, Lifenet employs digital technology to deliver on its promise as a leading online insurance company.

For more information about Lifenet Life Insurance, visit Lifenet.