#Japan #Saitama #Tifana.com #Saitama Super Arena #Lost and Found AI

Introduction

Saitama Super Arena, recognized as one of Japan's largest venues, has recently adopted an innovative lost and found management system, "Lost Items Management Sakura-san," developed by Tifana.com. Set to launch in June 2025, this cutting-edge technology aims to streamline the management of lost items and enhance customer service through the use of artificial intelligence (AI).

Enhancing Efficiency with AI

Every year, Saitama Super Arena sees a surge in visitors, leading to a significant number of lost items, especially after events. Traditionally, the staff would spend about 6 to 7 minutes handling each inquiry, often requiring multiple employees to manage the increased volume of questions from attendees. The time consumed in verifying lost items also meant that patrons were left waiting long periods for answers.

The newly introduced system, "Lost Items Management Sakura-san," employs AI and chat functionalities to respond to inquiries from guests efficiently. By facilitating a smoother process for recording and searching for lost items, the initiative not only enhances the quality of service for attendees but also significantly alleviates the workload on the staff.

Collaboration with Book Off

This initiative marks a collaboration between Tifana, Saitama Arena, and Book Off Corporation to establish a new operational model for managing lost items at the arena. Items that remain unclaimed after the storage period will be processed for reuse and recycling in partnership with Book Off, contributing to waste reduction efforts. This cooperative strategy emphasizes the importance of minimizing environmental impact while encouraging the effective use of resources. Integrating AI management with sustainable practices ensures that the initiative holds social significance as it actively works toward environmental goals.

Future Prospects

Looking forward, there are plans to further optimize the lost and found management through AI and potentially expand its implementation to other large facilities and commercial centers. This approach will pave the way for more venues to adopt sustainable lost item management systems, ultimately fostering a culture of efficiency and environmental responsibility.

What is AI Sakura-san?

AI Sakura-san is a conversational AI technology that can be used without requiring clients to undertake registration or tuning tasks. The concept, "AI Sakura-san by your side. Work and happiness, together,2" exemplifies how this AI can support the digital transformation (DX) of companies and municipalities through interaction. AI Sakura-san integrates advanced technologies, including ChatGPT and image generation AI, while maintaining compliance with various ISO certifications regarding cloud security.

Since its inception, the system has been tailored to meet the specific operational needs of clients, promoting rapid customization and fully automating maintenance and operational tasks. With various industries, municipalities, and major corporations leveraging AI Sakura-san for AI-driven customer service in stations, commercial spaces, websites, and phone interactions, its impact has been substantially notable.

Company Overview

Established in 2000, Tifana.com, located in Meguro, Tokyo, has dedicated itself to bringing smiles to the world through the power of web and AI. The company supports the digital transformation of both enterprises and municipalities, utilizing its extensive experience in web design to also pivot into AI development. The launch of “AI Sakura-san” in October 2016 significantly advanced their mission, resulting in widespread adoption across various sectors. In March 2024, Tifana.com will join the HEROZ Corporation group, enhancing its market presence further.