#United States #Lehi #Podium #AI operating system #Aesthetic Practices

Podium's Groundbreaking AI Operating System for Aesthetic Practices

On January 20, 2026, Podium, a recognized leader in AI-driven customer communications, revealed the launch of its innovative AI Operating System designed explicitly for aesthetic practices. This revolutionary system marks a significant advancement in integrating various operational functions into a unified platform, making it a pioneering tool in the industry.

The AI Operating System encompasses crucial features such as Electronic Medical Records (EMR), patient communications, marketing automation, and lead management, all powered by Avery, Podium’s AI Employee. This intelligent system is crafted to optimize practice operations, enabling aesthetic clinics to enhance revenue generation continuously.

Traditionally, aesthetic practices have relied on multiple disjointed systems. This fragmentation results in time wasted switching between various platforms—an average of eight hours per week—during which critical revenue-generating opportunities may slip away. Jason Brand, Director of Product for MedSpa at Podium, emphasizes the need for a more efficient solution, stating, "MedSpa teams waste time jumping between software systems and doing manual work that AI should handle. We built the AI Operating System so practices can run and scale from a single platform, while staff focuses on patients and business growth."

A New Era in Software Functionality

This launch signifies a pivotal change in the functionality of business software. Unlike conventional solutions that serve merely as tools for users, the AI Operating System takes a step further by actively managing tasks itself. Brand notes, "We are witnessing the transition from static systems of record to active systems of agents. When you give AI complete access to your entire system, it becomes a true business driver, not just an operational tool."

The capabilities of Avery, the AI Employee, are particularly noteworthy. With unprecedented access across the entire practice ecosystem—including calendars, patient history, services offered, inventory levels, and communications—Avery operates with remarkable efficiency. Key functions include:
- Fast response to leads from varied channels (web, texts, calls, social media) in under two minutes, compared to the industry average of two hours.
- Booking appointments directly on provider calendars while considering room availability and provider schedules.
- Managing the complete patient journey by nurturing leads that haven't been converted, sending reminders, requesting reviews, and delivering post-care instructions.

With the introduction of Avery 2.0, medspa owners can further tailor their AI Employee to align with their clinic’s unique practices and communication style.

Quantifiable Benefits for Practices

Evidence of the positive impact of Podium's AI solutions is illustrated in a recent case study by OpenAI, which found that clients utilizing Podium's AI agents experienced:
- A staggering 45% increase in lead conversion.
- A 30% boost in annual revenue.

"Podium's AI has transformed how our front office interacts with customers, enhancing response times and allowing us to concentrate on what really matters—the people in the room," asserts Victoria Murillo from ZO Skin Centre Dallas.

Availability and Future Prospects

Currently, Podium's AI Operating System for Aesthetic Practices is fully accessible to clinics in the United States and Canada. To observe the system in action and explore its functionalities, interested parties can visit Podium's AI Operating System or reach out through email at [email protected] for further inquiries.

About Podium

Since its inception in 2014, Podium has deployed thousands of AI Employees, becoming the backbone for growth and efficiency in local businesses. Recognized by Inc. Magazine for Best AI Implementation and highlighted by OpenAI for creating revenue-boosting AI agents, Podium has solidified its position as a frontrunner in integrating AI into everyday business operations.