The Upcoming CX Circle Tokyo 2025: Elevating Customer Experiences with Technology

CX Circle Tokyo 2025: A Hub for Customer Experience Innovations

The eagerly anticipated CX Circle Tokyo 2025 is set to take place on July 9, 2025, at TODA HALL & CONFERENCE TOKYO. This significant event aims to gather professionals dedicated to evolving customer experience (CX) strategies, featuring industry leaders sharing their insights and innovative tactics to meet customer needs effectively.

DearOne, a subsidiary of NTT Docomo focused on marketing innovations, will be participating alongside ZENB JAPAN. Attendees are encouraged to visit the DearOne booth for firsthand insights into modern data strategies and marketing tools that can significantly enhance customer engagement and business growth.

Key Session Details

One of the highlights of the event will be a session titled, "Accelerating Subscription Growth: Strategies to Maximize Customer Lifetime Value (LTV) by Enhancing Customer Resolution". In an era where subscription-based businesses are flourishing, understanding each customer’s unique behaviors and needs has become more critical than ever. This presentation aims to teach how to nurture acquired customers effectively and establish long-lasting relationships through tailored experiences at every touchpoint.

Inviting Mr. Yu Wada, the Director of Direct Strategy at ZENB JAPAN, the session will delve into practical strategies using digital experience analytics platforms. Participants will leave with actionable insights on cultivating a data-driven culture within their organizations to maximize LTV.

Event Schedule and Location

- Date: July 9, 2025
- Venue: TODA HALL & CONFERENCE TOKYO, 1-7-1 Kyobashi, Chuo-ku, Tokyo, Japan
- Schedule:

- Opening: 12:00 PM
- Conference: 1:00 PM - 6:30 PM
- After Party: 6:30 PM - 7:40 PM

- Access: 7-minute walk from Tokyo Station’s Yaesu Central Exit

Don't miss your chance to register for this insightful event!

Visit DearOne’s Booth

At the DearOne booth, attendees will learn about various professional services aimed at supporting modern marketing strategies. The focus will be on showcasing robust analytics tools such as Contentsquare and marketing technologies designed to enhance digital growth in apps and e-commerce sites. The team is eager to share how to design data-driven strategies and implement effective one-to-one marketing campaigns.

About CX Circle Tokyo

CX Circle Tokyo is an exceptional opportunity for individuals and organizations dedicated to improving customer experiences. This is the 4th iteration of the event, expanding its scale to provide the latest strategies, case studies, and technologies on effective CX practices.

This year’s theme, “Fast-forward your CX: Overcoming Lost Journeys at Double Speed!” addresses critical challenges that hinder customer experiences, emphasizing the need for awareness and strategies to overcome these obstacles. Leaders from top brands will present their latest approaches and successes in the field.

Featured Speakers

- Yu Wada, Director of Direct Strategy, ZENB JAPAN
- Kenichi Kojima, Senior Consultant, Analytics Unit, DearOne
- Yoshihito Matsuda, General Manager, Marketing Department, DearOne

Secure your spot now and elevate your customer experience strategies to new heights!

About Contentsquare

Contentsquare's AI-powered platform offers deep insights into customer behavior, emotions, and intentions across all touchpoints of the customer journey. With its contextual insights, brand operators can build empathy with their customers and generate sustainable impact.

Leading companies using Contentsquare have seen significant growth and improved customer satisfaction, with over 1,000 businesses adopting this innovative solution to respond swiftly to market changes. Notable brands utilizing Contentsquare in Japan include Oisix, Casio Computer, and Rakuten Group, among others.

For further information on Contentsquare, visit here.

About DearOne

DearOne is a new business-oriented subsidiary under NTT Docomo specializing in marketing. With offerings such as ModuleApps 2.0, which allows users to develop official apps by integrating required functionalities, and the retail media platform, ARUTANA, which enables cross-platform advertising in retail applications. Their expertise extends to user behavior analytics tools like Amplitude, supporting digital product growth in various sectors.