Mews Surpasses 125,000 Active Users, Empowering Hospitality Staff Globally
In a significant development within the hospitality sector, Mews, an innovative and leading cloud platform, has crossed a remarkable milestone of 125,000 active users. This achievement highlights the platform's growing influence and functionality in enhancing operations within the hotel industry. The news comes on the heels of a year marked by robust expansion, including an increase to 12,500 customers and an impressive $75 million in funding, led by Tiger Global Management, supporting Mews' aim to revolutionize the way hospitality businesses operate.
Mews CEO, Matt Welle, expressed his excitement about the milestone, stating, "Every day, thousands of hoteliers use Mews to run great properties. That's the magic." He emphasized the positive impact on hotel staff, including lower turnover rates, better employee engagement, and allowing more time for staff to interact with guests instead of being occupied with screens. This human-centric approach underscores Mews' commitment to enhancing both the operational efficiency of hotels and the overall guest experience.
The reach of Mews is extensive, with hospitality staff using the platform across over 12,500 properties worldwide. This diverse user base includes notable names such as Frame Hospitality Group, Stay Pineapple, Wythe Hotel, and Terrace Bay Hotel. As the hospitality industry grapples with staffing shortages, unveiling a property management system (PMS) that is simple for employees to master can greatly influence business outcomes. Mews addresses this need through its dedicated training program known as Mews University, which offers self-guided, role-based digital training. This initiative not only streamlines staff onboarding but also allows hotels to tap into a wider hiring pool, enabling them to recruit candidates without prior industry experience.
Industry leaders, such as Matthew Opferkuch, CEO of The Laundry Rooms, have praised Mews for its forward-thinking approach, characterizing it as being "light years ahead in comparison to everything else we've seen," lauding its robust core functionality alongside an intuitive user interface (UI) and user experience (UX). Similar sentiments have been echoed by Matej Matejka, Owner of Aplend Group, who appreciates the platform's simplicity and its effectiveness in training new hires from diverse backgrounds.
Mews is designed with core features that assist hotel staff in managing various critical operations, including reservation and rate management, online check-in, self-service kiosks, point-of-sale (POS) systems, and an integrated payments solution. According to Hedrik Renken, Head of Technology at Capsule Hotel Switzerland, one of Mews’ standout qualities is its exceptionally user-friendly interface, which ensures that all operations are synchronized and that routine tasks do not require manual interventions.
As a pivotal player in the evolution of hospitality technology, Mews is changing the landscape for hoteliers by enabling more efficient operations and enhancing the guest journey. Currently, it serves over 12,500 customers across more than 85 countries. Renowned establishments such as BWH Hotels, Strawberry, The Social Hub, and Airelles Collection have already made the transition to this optimized system. Mews has also received accolades, being named Best PMS for the years 2024 and 2025 and recognized among the Best Places to Work in Hotel Tech for several years running, including 2021, 2022, 2024, and 2025, by Hotel Tech Report. Overall, Mews has successfully raised $410 million from prominent investors including Goldman Sachs Alternatives, Kinnevik, and Tiger Global Management, which shows the high expectations and faith in its mission to elevate the hospitality experience worldwide.
Mews CEO, Matt Welle, expressed his excitement about the milestone, stating, "Every day, thousands of hoteliers use Mews to run great properties. That's the magic." He emphasized the positive impact on hotel staff, including lower turnover rates, better employee engagement, and allowing more time for staff to interact with guests instead of being occupied with screens. This human-centric approach underscores Mews' commitment to enhancing both the operational efficiency of hotels and the overall guest experience.
The reach of Mews is extensive, with hospitality staff using the platform across over 12,500 properties worldwide. This diverse user base includes notable names such as Frame Hospitality Group, Stay Pineapple, Wythe Hotel, and Terrace Bay Hotel. As the hospitality industry grapples with staffing shortages, unveiling a property management system (PMS) that is simple for employees to master can greatly influence business outcomes. Mews addresses this need through its dedicated training program known as Mews University, which offers self-guided, role-based digital training. This initiative not only streamlines staff onboarding but also allows hotels to tap into a wider hiring pool, enabling them to recruit candidates without prior industry experience.
Industry leaders, such as Matthew Opferkuch, CEO of The Laundry Rooms, have praised Mews for its forward-thinking approach, characterizing it as being "light years ahead in comparison to everything else we've seen," lauding its robust core functionality alongside an intuitive user interface (UI) and user experience (UX). Similar sentiments have been echoed by Matej Matejka, Owner of Aplend Group, who appreciates the platform's simplicity and its effectiveness in training new hires from diverse backgrounds.
Mews is designed with core features that assist hotel staff in managing various critical operations, including reservation and rate management, online check-in, self-service kiosks, point-of-sale (POS) systems, and an integrated payments solution. According to Hedrik Renken, Head of Technology at Capsule Hotel Switzerland, one of Mews’ standout qualities is its exceptionally user-friendly interface, which ensures that all operations are synchronized and that routine tasks do not require manual interventions.
As a pivotal player in the evolution of hospitality technology, Mews is changing the landscape for hoteliers by enabling more efficient operations and enhancing the guest journey. Currently, it serves over 12,500 customers across more than 85 countries. Renowned establishments such as BWH Hotels, Strawberry, The Social Hub, and Airelles Collection have already made the transition to this optimized system. Mews has also received accolades, being named Best PMS for the years 2024 and 2025 and recognized among the Best Places to Work in Hotel Tech for several years running, including 2021, 2022, 2024, and 2025, by Hotel Tech Report. Overall, Mews has successfully raised $410 million from prominent investors including Goldman Sachs Alternatives, Kinnevik, and Tiger Global Management, which shows the high expectations and faith in its mission to elevate the hospitality experience worldwide.
Topics Consumer Products & Retail）
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