Papa Johns Partners with Google Cloud to Revolutionize Food Ordering Experience Across All Platforms

Papa Johns Revolutionizes Digital Ordering with Google Cloud

In a groundbreaking announcement today at NRF 2026, Papa Johns revealed its strategic partnership with Google Cloud aimed at overhauling the digital food ordering experience. This innovative collaboration is set to improve the pace, precision, and personalization of the ordering process for Papa Johns' vast customer base, which exceeds 150 million globally.

As a prominent player in the quick-service restaurant (QSR) sector, Papa Johns is the inaugural partner harnessing Google Cloud's newly unveiled AI solution, the Food Ordering agent. The goal of this solution is to create an integrated ordering system that simplifies customer interactions through voice and text-based interfaces, effectively reducing friction in all customer touchpoints.

A Leap Forward in Omnichannel Ordering

Building on the initial success of drive-thru automation, the Food Ordering agent represents a comprehensive omnichannel platform that equips brands with state-of-the-art voice AI capabilities. These features can be deployed across various platforms including mobile applications, websites, telephones, kiosks, and even in-car systems. This transition marks a significant step towards establishing a new standard for intelligent customer experiences in the restaurant industry.

Kevin Vasconi, Papa Johns' Chief Digital and Technology Officer, emphasized the importance of technology investment for creating a seamless customer experience. He stated, "Our collaboration with Google Cloud encapsulates our commitment to redefining the customer interaction space. We’re not just updating an app; we’re fundamentally transforming how customers engage with us online, making it faster and more intuitive than ever."

Enhancing Customer Experience with Innovative Features

With the launch of the Food Ordering agent, Papa Johns has introduced several key features designed to enrich customer experiences:
1. Intelligent Deal Wizard: This tool functions as a personal concierge that automatically offers optimal value combinations to users, thereby reducing cart abandonment. It enhances brand loyalty while accelerating the checkout process by eliminating the need for users to search for better promotional codes.

2. Advanced Voice Group Ordering: This feature caters to complex multi-person orders, which traditionally needed human assistance. The system seamlessly interprets natural language and allows for real-time modifications, ensuring a high degree of order accuracy even with intricate requests.

3. Effortless Reordering: The Food Ordering agent can recognize returning customers and proactively facilitate a speedy reorder process for their favorite pizzas, making the clearance from app launch to checkout incredibly efficient.

Carrie Tharp, Google Cloud’s Vice President of Global Solutions and Industries, noted, "The retail landscape is transitioning into an era defined by agentic commerce, where AI plays a critical role in generating business value. By becoming the first to deploy our omnichannel Food Ordering agent, Papa Johns is transcending the traditional chatbot model, aiming to provide a seamless and intelligent ordering experience wherever customers may be."

Upcoming Showcase at NRF 2026

Papa Johns will present its innovative technology live at the Google Cloud booth 5507 during NRF 2026, offering attendees a firsthand experience of these capabilities. With plans to roll out the new system to customers across the nation by the end of 2026, this partnership with Google Cloud marks a significant milestone in the evolution of food ordering.

A Legacy of Quality

Since its inception in 1984, Papa John's has committed to delivering superior quality pizzas with better ingredients. Today, as the third-largest pizza delivery chain globally, Papa Johns continues to innovate while adhering to its foundational principles of quality and customer satisfaction. For additional details or to place an order, visit PapaJohns.com or download their mobile app.

With this significant advancement in food ordering technology, Papa Johns and Google Cloud are setting a new benchmark for the industry, promising a future where customer interactions are more efficient, engaging, and hassle-free than ever before.