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Innovative Hotel Delivery Service by UNIQLO and GU

In a bid to enrich the shopping experience for tourists, UNIQLO TOKYO and GU at the Marronnier Gate Ginza 2 have launched a convenient hotel delivery service. Initiated in March 2023 as part of a pilot program, this service has since proven to significantly enhance the shopping experience for many visitors to Tokyo.

A Solution to Tourist Challenges

Ginza, a bustling area known for attracting tourists from around the globe, often presents unique challenges. Many visitors find themselves burdened by increasing amounts of shopping bags, which can prevent them from enjoying their sightseeing adventures or dining experiences to the fullest. Understanding this, UNIQLO and GU have partnered with Airporter to streamline the shopping process.

The hotel delivery service allows customers to leave their purchased items in the stores, where Airporter will take care of the rest. This means that tourists can freely explore the city without the hassle of encumbering baggage, thereby encouraging them to buy more. Interestingly, the pilot program revealed that a significant number of customers indicated they purchased additional items precisely because of the availability of the delivery service.

Service Details

Visitors can enjoy a seamless experience as the delivery service is easy to use:

• - UNIQLO TOKYO:

- Drop-off Location: 1st Floor Service Counter
- Delivery Deadline: Within store hours (until 21:00)
- Delivery Options: Next day delivery to hotels and airports
- Pickup Time: 20:00 or later at hotels, 16:00 or later at airports
- Cost: ¥1,650 (hotel), ¥1,650 (Haneda), ¥2,200 (Narita)

• - GU at Marronnier Gate Ginza 2:

- Drop-off Location: 5th Floor Register
- Delivery Deadline: Within store hours (until 21:00)
- Delivery Options: Next day hotel delivery only
- Pickup Time: 20:00 or later at hotels
- Cost: ¥1,650 (hotel)

This service is not available for private accommodations or guest houses without staff on-site.

Enhancing Tourist Experience

With the launch of this innovative delivery service, the shopping experience for tourists will undoubtedly become smoother and more enjoyable. The program not only relieves visitors of the burden of carrying multiple bags but also promotes greater purchasing, which can lead to increased sales for UNIQLO and GU.

What’s more, starting March 1st, UNIQLO TOKYO plans to introduce an airport delivery service, further aiding tourist mobility and ensuring that their shopping journey in Tokyo is as seamless as possible.

In conclusion, UNIQLO and GU are not just revolutionizing retail; they are transforming how tourists experience shopping in Tokyo. By alleviating the challenges of carrying shopping items, they are paving the way for a more enjoyable and efficient shopping experience in one of the world's most vibrant cities.