#Japan #Tokyo #AI Transformation #agentic AI #Niusia

Next-Generation AI Technology: Agentic AI Now Available

Niusia Inc., headquartered in Chuo-ku, Tokyo, has announced the official launch of its revolutionary "Agentic AI" technology, aimed at automating multi-project management processes. This cutting-edge solution is set to transform traditional manual processes into fully AI-driven operations, significantly enhancing productivity, particularly in management sectors. Early adopters, including major players in the manufacturing and financial industries, have already embraced this innovative technology, demonstrating an impressive return on investment (ROI) of seven times within the first year due to substantial reductions in workforce needs.

Overview of Niusia's AI Solution Lineup and the Innovation of Agentic AI

Niusia offers two distinct AI solutions:

Existing Service: AI Agent (AI Call Center)

• - Main Uses: Customer support and internal inquiries.
• - Features: FAQ responses, information retrieval, multi-channel support (phone, chat, LINE, etc.).
• - Scope: Handles standard inquiry responses and knowledge base searches.
• - Performance: Achieved a 100% call response rate and increased customer satisfaction by 20% through 24/7 service.

New Service: Agentic AI (Multi-Project Management Automation)

Unlike traditional AI agents, which primarily respond to queries, Agentic AI operates as an autonomous business executor, marked by several innovative features, including:

• - Self-Directed Action: Rather than being passive and waiting for questions, Agentic AI proactively manages and executes tasks.
• - End-to-End Execution: It handles complete processes from initiation to completion, rather than merely answering questions.
• - Decision-Making: Instead of relying on pre-existing information, it analyzes situations, plans, and executes based on real-time data.
• - Strategic Learning: Rather than learning just from FAQs and dialogue logs, it improves through practical operational experience.

Unique Features of Agentic AI

1. Autonomous Thinking: Capable of analyzing complex situations and determining optimal actions.
2. Goal-Oriented Execution: Forms and implements plans independently to achieve set objectives.
3. Continuous Learning and Evolution: Learning from experiences leads to automatic skill enhancement.
4. Collaborative Teamwork: Multiple Agentic AIs can work together to manage intricate projects.
5. Proactive Behavior: It anticipates potential issues and implements preventative actions.
6. Creative Problem-Solving: Proposes innovative solutions that transcend traditional constraints.

Addressing Industry-Wide Challenges

In the current corporate landscape, managing multiple concurrent projects and maintaining close collaboration with numerous partner companies is critical for competitive advantage. However, many businesses still face significant challenges, such as:

• - Manual data updates via Excel leading to transcription errors.
• - Inefficiencies stemming from phone and email confirmations.
• - Scalability limitations and difficulties in real-time responsiveness.

Niusia's Solution

With AI employee teams providing 24/7 automated processing, Niusia's solution allows for a strategic redistribution of human resources towards high-priority tasks. This results in substantial efficiency gains and quality improvements while also adapting flexibly to business expansions.

Proven Results and Impacts

Among early adopters, notable success stories have emerged:

Example: Major Manufacturing Company A

• - Projects Managed: 200 concurrent, collaborating with over 500 partner companies.
• - Reduction in Management Staff: From 150 down to 10-20 (approximately 85% reduction).
• - Average Project Response Time: Decreased from 2-3 hours per project per day to a significantly shorter duration due to automation.
• - Contact Efficiency Improvement: Phone connection rates improved from 60-70% to above 95% thanks to AI voice conversations.
• - Transcription Errors: Reduced from 3-5 per month to nearly zero.

ROI Analysis

• - Annual Labor Cost Reduction: Between 200-350 million yen.
• - Business Delay Cost Reduction: 30-50 million yen.
• - Quality Improvement Value: 20-30 million yen.
• - Payback Period: 3-6 months.

System Structure and Key Functions

AI Employee Team Composition

• - Project Management AI Employee: Automatically extracts project progress data and updates management tables; generates delay alerts.
• - Partner Communication AI Employee: Automates outbound communications (phone, email, SMS, chat) and records conversation contents.
• - Follow-up AI Employee: Continuously monitors progress and generates automatic escalation reports.
• - Compatible Systems: Salesforce, Monday.com, Asana, Jira, Microsoft Project, and various proprietary management systems.

Security and Compliance

Data protection is paramount, with AES-256 encryption and domestic server usage ensuring adherence to the Personal Information Protection Act and ISO27001 standards.

Industry Applications

Niusia's solution is particularly effective across various sectors:

• - Construction: Managing multiple site operations, coordinating suppliers, and adjusting production plans.
• - IT and Services: Simultaneously managing various projects and collaborating with external partners.
• - Retail and Distribution: Store operation management, supplier coordination, and inventory/ logistics management.
• - Finance and Insurance: Managing branches and agencies, compliance control, and coordination.

Implementation Process

The solution's implementation consists of two phases:

Phase 1: Proof of Concept (3 months)

Conducting detailed investigations of existing processes, defining system integration specifications, customizing AI employees to specific tasks, and validating them in a limited project.

Phase 2: Full Implementation (6 months)

Expanding to all projects, establishing partner collaboration systems, and redesigning operations, along with human resource planning and training.

Niusia is at the forefront of promoting AX (AI Transformation), believing that, while DX (Digital Transformation) focuses on efficiency through IT technologies, the shift towards AI-driven operations can alleviate the heavy lifting associated with manual data processing. This shift allows businesses to innovate their models and optimize operations effectively. Niusia is dedicated to providing revolutionary AI solutions that will assist companies in their transformative journey toward a more efficient future.