#DAP #Shimane #TechTouch

Shimane Prefecture Implements TechTouch for Financial System

Shimane Prefecture has recently announced the adoption of the AI-driven digital adoption platform (DAP) "TechTouch" for its upcoming financial accounting system, which serves 220 departments within its administrative body. Developed by TechTouch Inc., a leading firm in the DAP market in Japan, this strategic decision aims to enhance operational efficiency and provide an intuitive user experience for its employees, allowing them to complete complex accounting tasks without relying heavily on manuals.

Background of the Adoption

As part of its proactive push for digital transformation (DX) to improve accessibility for citizens and operational efficiency, Shimane Prefecture is set to launch its new financial accounting system in February 2026. This system will be an upgrade to the current version, addressing long-standing issues related to complex screen transitions and industry-specific terminology that have resulted in user errors and frequent inquiries.

The next-generation system will also integrate a cloud-based electronic billing service, promising to automate various operations from estimate requests to invoice issuance, thus significantly improving workflow efficiency. However, introducing a new system along with changes in business processes raises concerns about how smoothly employees can transition to using this system.

Inconsistencies between system terminology and the everyday language used by staff (for example, a task termed “inspection” in the system might be called