#London #Customer Experience #UK #Darwin CX #dsb.net

dsb.net UK Enters a New Era of Growth

dsb.net UK, a strong subsidiary of the Darwin CX Group, is excited to announce its expansion into a new growth phase. The company is set to increase its leadership team, boost investments, and hone its focus on delivering enhanced customer experiences specifically tailored for recurring revenue businesses. With Darwin CX’s recent financial support, dsb.net UK is preparing to scale up and innovate in response to an evolving media landscape.

Cary Zel, the President of Darwin CX, emphasized the strategic importance of the UK market in the company's global vision. He stated, "By aligning our North American and UK teams under one unified vision, we are establishing a powerhouse that can better serve our clients globally. This collaboration will help us share best practices across different regions, ultimately enhancing outcomes for every client."

In a pivotal role, Cary Zel will now oversee dsb.net UK, merging efforts between the UK and North American teams to drive a common mission. Additionally, Danny Millward will step in as the Managing Director, assuring continued guidance for clients while accelerating day-to-day operations. Laurence Kite has been elevated to Head of Client Success, a position aimed at nurturing robust partnerships, guaranteeing measurable results, and fostering consistent client satisfaction.

"We are thrilled to have Danny build on DSB's storied success as we usher publishers into the modern Darwin platform," said Zel, underscoring Millward's leadership capabilities and the expertise of the UK team as they position themselves for innovation and enhanced client value.

Commitment to Client Success and Innovation

This organizational change signals deep commitment to both clients and the UK team. Danny Millward expressed, "We are not just growing; we are investing and assembling all the necessary tools and talents to amplify the value delivered to our customers." A significant part of these developments is the forthcoming launch of SmartConfig, a groundbreaking innovation poised to transform the landscape of campaign migration, setup, and management within the industry.

"SmartConfig is a significant advancement," Millward remarked. "It removes the tedium of manual migration by automatically interpreting your existing setup. This technology will enable clients to go live in record time. It is a faster, smarter, and error-free solution, giving our clients the confidence to launch smoothly and scale effortlessly."

SmartConfig represents just one aspect of how dsb.net and Darwin CX are dedicated to simplifying and enhancing the reliability of experiences for clients globally.

As this transition unfolds, it is also noteworthy that Angus Chenevix Trench, the founder and Managing Director of dsb.net, will retire at the end of 2025 after 16 years of exemplary leadership. His vision and relentless passion established the solid foundation that now supports the ongoing growth of dsb.net UK.

Cary Zel remarked, "This next chapter is oriented toward progress. We are committed to investing in our people, technology, and the overall success of our clients to ensure they can act swiftly and achieve their ambitions."

About dsb

dsb.net UK stands as a comprehensive customer management service provider and is a part of the dsb Group, a leading entity based in Germany specializing in subscription and customer management services. Collaborating with Darwin CX, dsb is dedicated to offering innovative solutions across Europe, helping clients optimize operations, leverage data, and cultivate stronger customer relationships.

About Darwin CX

Darwin CX is a pioneering company providing next-generation subscription management and customer experience solutions for publishers, media companies, and membership organizations on a global scale. Utilizing AI-driven insights and a highly adaptable platform, Darwin CX empowers organizations to engage audiences effectively, maximize revenue, and grow with ease.