#Japan #Tokyo #contact center #AI CROSS #VideoTouch

Discovering New Paths in Customer Experience

As we navigate through the rapidly progressing AI era, the realms of customer service and productivity have become more intertwined than ever before. This is particularly true for contact centers, where the balancing act between operational productivity and customer satisfaction is crucial for success.

On April 22, 2025, at 12:00 PM JST, AI CROSS Inc., partnered with Bell System 24 and VideoTouch Inc., will host a free online seminar. This event serves as a pivotal opportunity for industry professionals to explore the latest methodologies for optimizing operations and utilizing knowledge to enhance productivity while maintaining high customer satisfaction levels.

The Current Landscape of Contact Centers

In the landscape of customer service, challenges abound. Contact centers are required to operate efficiently without sacrificing the quality of service provided. The pressure is on for operators to respond swiftly while managing the quality of their interactions. Companies that fail to adapt to the demands of the modern consumer risk falling behind in an increasingly competitive market.

To tackle these challenges, this seminar will delve deep into practical approaches that focus on improving both productivity and customer experience. Attendees will gain insights into operational optimization strategies that can help center managers rethink their approaches to everyday challenges.

Why Productivity Matters

To enhance customer experience, understanding productivity is paramount. Metrics such as response times, resolution rates, and customer satisfaction scores must align for optimal results. By improving knowledge management practices, operators can access the information they need swiftly, leading to improved operational efficiency and a smoother customer journey.

What to Expect During the Webinar

This free online seminar is designed for anyone involved in contact center operations or customer experience management. Expert speakers from AI CROSS, Bell System 24, and VideoTouch will share their invaluable knowledge. Attendees can expect to:

• - Learn innovative strategies for operation optimization in the AI landscape.
• - Discover how to effectively utilize data analytics and knowledge management for enhanced customer service.
• - Gain practical insights into balancing productivity and quality of service deliverables.

Who Should Attend?

Whether you are an operation manager, customer service specialist, or a business leader, this seminar promises to offer actionable insights that can be implemented in your strategies. If you are looking to elevate customer satisfaction in your contact center while boosting productivity, this seminar is a must-attend.

Details of the Seminar

• - Date: April 22, 2025
• - Time: 12:00 - 1:00 PM JST
• - Format: Online (registration required)

Co-Organizers: AI CROSS Inc., Bell System 24 Inc., VideoTouch Inc.
Participation Fee: Free (pre-registration required)

For registration, please visit this link to secure your spot and receive access to the viewing URL upon registration.

Meet the Speakers

• - AI CROSS Inc.: Ayumi Takeda from the Sales Unit will present the latest regarding AI-driven solutions.
• - Bell System 24: Junri Sato, a CX Planner from the Data Marketing Division, will discuss innovative customer engagement strategies.
• - VideoTouch Inc.: Shuji Sato, Executive Officer of Business Control, will shed light on enhancing customer experiences through technology.

As we step into the future where AI continues to evolve, the need for effective contact center strategies that emphasize both productivity and customer experience is more critical than ever. Join us in this transformative discussion and empower your strategies for the AI-driven future ahead.