#France #San Antonio #Frost & Sullivan #Diabolocom #AI Customer

Diabolocom Honored for Innovation in AI-driven Customer Experience

On January 12, 2026, Frost & Sullivan announced that Diabolocom is the proud recipient of the prestigious 2026 European Technology Innovation Leadership Award. This accolade recognizes Diabolocom’s significant achievements in the customer experience (CX) platform sector, particularly in relation to AI-driven innovation, sustainable infrastructure design, and strategic execution.

Frost & Sullivan's assessment process highlights a company's business impact and technical leverage, and Diabolocom has excelled in both areas. This success is attributed to the company's robust alignment with long-term visions, adherence to regulatory requirements, and its responsiveness to market demands. With these core strengths, Diabolocom has effectively demonstrated the ability to drive measurable impacts for its customers and enhance its competitive edge in a rapidly changing CX landscape.

Bernardin Arnason, Industry Director at Frost & Sullivan, commented on Diabolocom’s integrated approach, stating that the company’s commitment to sustainability and innovation acts as a powerful dual force. Their focus on responsible infrastructure, transparent governance, and effective AI design enables clients to embrace advanced customer experience technologies that are secure, compliant, and environmentally friendly.

Diabolocom leverages over 20 years of industry experience, continually adapting its offerings to meet the needs of customer service and sales teams despite complex macroeconomic and regulatory conditions. The company’s AI-first platform is designed to offer real-world solutions, and it has successfully integrated AI capabilities into its services, exemplified by features such as Agent Assist—which provides real-time support for agents during customer interactions—and Augmented Quality Monitoring, which drills down into conversations to provide actionable insights.

At the heart of Diabolocom's approach is a commitment to innovation. Its AI-enhanced customer experience platform and Contact Center as a Service (CCaaS) solutions foster omnichannel engagement, seamlessly integrating voice and digital channels. By allowing companies to adopt AI at their own pace, Diabolocom not only enhances scalability and interoperability but also ensures that clients maintain control over critical elements like data residency and costs.

“The true strength of Diabolocom lies in our complete ownership of the customer experience technology stack,” explained Frédéric Durand, Founder and CEO of Diabolocom. “By managing our software, AI, and infrastructure throughout, we reduce dependency on third parties, leading to solutions that are more reliable, secure, and adaptable to each customer's unique operating and regulatory landscape.” This collaboration with clients means they can move confidently into the future of CX, backed by proven results and innovations.

Diabolocom’s unwavering focus on customer experience cements its position as an industry leader. The company provides a range of flexible deployment models, encourages advanced self-service options, and prioritizes user training to enhance both adoption and long-term value generation. Moreover, their emphasis on localized support and collaborative delivery models has been particularly salient for organizations operating in regulated and multilingual environments.

Frost & Sullivan acknowledges Diabolocom for setting a high standard in technological innovation, effective execution, and market responsiveness. Their vision, sovereign-cloud infrastructure, and environmentally-conscious AI strategy are shaping the future of customer experience platforms and enabling enterprises to achieve secure, compliant, and sustainable transformation at scale.

Each year, Frost & Sullivan's Technology Innovation Leadership recognition is awarded to a company that distinguishes itself through exceptional technology development and implementation, leading to noteworthy performance improvements and enhanced customer value. This recognition serves to highlight organizations that are redefining their industries and propelling forward through innovative strategies and exceptional growth initiatives.

In conclusion, the recognition from Frost & Sullivan not only underscores Diabolocom's achievements but also serves as a testament to the company’s commitment to innovating and enhancing customer experience solutions across the globe. Today, with a presence in over 60 countries and trusted by over 400 clients, Diabolocom stands ready to bridge the gap between cutting-edge SaaS capabilities and high-performance communication technology, solidifying its role as a leader in the industry.