Foundever® Launches its First Offshore CX Hub in Luxor, Egypt

In a significant milestone for the customer experience sector, Foundever®, a global leader in Customer Experience (CX) solutions, inaugurated a new contact center in Luxor, Upper Egypt. This facility marks the company’s initial foray into offshore CX operations in the region, highlighting its commitment to expanding its footprint in Egypt.

The opening ceremony was attended by prominent figures, including Dr. Amr Talaat, the Egyptian Minister of Communications and Information Technology, Laurent Uberti, Foundever’s Global CEO and co-founder, along with other top executives from the company. This event underscores Foundever's plans to bolster Egypt's position as a prime destination for CX and IT offshoring.

The Luxor center will start with 200 positions and aims to double this number to 400 full-time employees by December 2026. This initiative is part of Foundever’s broader strategy to generate 5,000 new jobs in Egypt over the next three years, thereby strengthening the country’s reputation as a hub for multilingual outsourcing.

Already well-established in Cairo, with centers in Maadi Technology Park and City Stars Business Complex, Foundever has witnessed remarkable growth, reporting a 115% increase in activity last year while servicing 15 global clients across 14 different languages. This growth reflects Egypt’s potential as a strategic point for outsourcing services.

By establishing its first hub in Upper Egypt, Foundever taps into the local talent pool, offering pathways for career development for young professionals in their home communities. This move not only contributes to economic empowerment but also aids in the social development of the surrounding areas.

The Luxor hub signifies a crucial step towards integrating practical AI solutions into customer experience management. By leveraging the talents of the employees in Luxor, Foundever aims to empower them to work smarter, faster, and with greater confidence, facilitating seamless, human-centered experiences at scale.

Foundever's approach combines cutting-edge technologies including conversational AI, tailored language models, and agent-based AI automation to enhance workforce capabilities. This human-centric strategy accelerates transformation, boosts productivity, and ensures that each interaction adds value to both customers and teams.

"Egypt has emerged as one of our most dynamic growth markets," remarked Laurent Uberti during the opening. "The launch of our first hub in Upper Egypt reflects our confidence in the extraordinary potential of the region—the people, their talents, and their spirit of innovation. Luxor will play a pivotal role in delivering on our global vision for the future of customer experience."

Dr. Amr Talaat further emphasized, "The launch of this new center in Luxor underscores Egypt's momentum as an outsourcing destination and expands digital career opportunities for youth in Upper Egypt."

With its innovative solutions and commitment to local talent development, Foundever is poised to redefine customer experience capabilities while making a positive impact on the regional economy.