PSEG Achieves Top Ranking in Business Electric Customer Satisfaction in Eastern Region by JD Power

PSEG Recognized as Top Utility

Public Service Electric & Gas (PSEG) has proudly earned the distinction of being the top utility for business electric customer satisfaction in the Eastern United States, according to the recently released J.D. Power 2026 U.S. Electric Utility Business Customer Satisfaction Study. This marks an impressive climb from last year’s second place, underscoring PSEG's dedication to providing reliable services tailored to the unique needs of New Jersey businesses.

PSEG, which stands as New Jersey’s largest utility company, has consistently prioritized understanding the intricacies of the business landscape in the state. With a goal to foster a reliable partnership with local enterprises, the utility has actively worked to enhance customer experiences by being responsive, accessible, and proactive in their approach to service.

A Commitment to Support

The recognition from J.D. Power speaks volumes about PSEG’s unwavering commitment to its business clientele. As highlighted by Kim Hanemann, PSEG's president and chief operating officer, the satisfaction of New Jersey businesses involves much more than just dependable energy supply; it entails a profound understanding and responsiveness to their diverse requirements. PSEG aims to be the go-to utility for businesses during critical moments, ensuring they have the necessary support when it matters the most.

PSEG’s strategy includes various engagement initiatives designed to keep a close connection between the utility and the businesses it serves. Through resources such as webinars and outreach events, PSEG not only disseminates valuable information but also gathers insights from customers to fine-tune its services further. This level of engagement allows the company to anticipate customer needs effectively and tailor its offerings accordingly.

Enhanced Customer Experiences

At the heart of PSEG's approach is the philosophy that excellent customer service arises from attentive listening and a determined effort to meet business needs. Dave Johnson, the senior vice president and chief customer experience officer, emphasizes that PSEG continuously strives to connect business customers with the appropriate resources. This includes dedicated customer service representatives, digital tools for quick assistance, and personalized solutions that adapt to the evolving energy demands of local businesses.

Moreover, PSEG provides substantial programs aimed at enhancing business energy efficiency. These initiatives afford eligible companies the opportunity to implement energy-efficient upgrades in their operations, which not only fosters economic savings but also an overall reduction in energy consumption. Such resource-driven programs reflect PSEG's broader dedication to enabling businesses to thrive while managing their energy usage effectively.

A Legacy of Reliability

Founded as New Jersey’s oldest electric utility service provider, PSEG remains an industry leader, having won the ReliabilityOne® Award for outstanding electric system reliability across the Mid-Atlantic region for a remarkable 24 consecutive years. This consistent recognition for superior service reflects PSEG’s commitment to putting customers first.

Furthermore, in the previous year, PSEG was named the top utility in customer satisfaction for residential electric service in the Eastern United States. As a proud subsidiary of Public Service Enterprise Group Inc. (PSEG) and a longstanding member of the Dow Jones Best in Class Index, it is clear that PSEG prioritizes operational excellence and comprehensive customer care.

In conclusion, PSEG's recent accolade as the number one utility in business electric customer satisfaction serves as recognition of its dedication to delivering exceptional service to New Jersey businesses. With a steadfast commitment to understanding their needs and responding effectively, PSEG firmly establishes itself as a trusted partner for the state’s enterprises. As the company looks to the future, its focus remains on continually improving customer experiences while providing reliable energy solutions.

Learn More

Businesses interested in exploring PSEG’s energy efficiency programs or seeking assistance can find additional information on the official PSEG website, enhancing their overall energy management and operational experience.