Cognizant and McDonald's Strategic Partnership Enhanced for AI-Driven Future

Cognizant and McDonald's Renew Strategic Partnership



Cognizant and McDonald's Corporation have recently announced the extension of their strategic partnership, originally established in 2017. This new multi-year agreement reflects both companies' commitment to adopting advanced technology aimed at enhancing operational efficiency, staff enablement, and overall customer experience across McDonald’s global network.

Continued Transformation with Cutting-Edge Technology



The renewed agreement sets the stage for Cognizant to further support McDonald's in crucial enterprise areas, especially in Global Finance Systems and Human Capital Management. These areas encompass essential functions like payroll processing and franchisee management, which are vital for the efficient operation of McDonald's numerous locations worldwide. Anup Prasad, Senior Vice President and Head of the Consumer Business Unit at Cognizant, expressed enthusiasm about this partnership's renewal, stating that it marks another significant step in transforming McDonald's legacy operations into a modern cloud-based framework. "Our collaboration has enabled the transformation from a legacy enterprise to a modern cloud-based business, delivering exceptional value," said Prasad.

Leveraging AI and Cloud Innovations



As part of this partnership, Cognizant is set to deploy its advanced platforms, including Cognizant Neuro® for IT Operations and Skygrade™, which offer enhanced observability and reliability. The agreement also seeks to harness Cognizant's digital engineering capabilities and deep domain expertise, particularly regarding Cloud Computing and Artificial Intelligence. McDonald's Vice President for Global Technology Enterprise Products & Platforms, JT Scott, acknowledged Cognizant’s pivotal role in streamlining its enterprise applications across major markets. "Cognizant has been an invaluable partner in helping us streamline our enterprise applications across major markets and further our journey to the cloud," he noted.

Future Innovations on the Horizon



Both companies are optimistic about the future, viewing the coming years as a period of significant advancement and innovation in restaurant technology. This new chapter in their partnership aims to not only improve existing platforms but also expand capabilities to create even more exceptional customer experiences. The commitment to leveraging AI and Cloud solutions is expected to result in enhanced operational efficiencies that align with the ever-evolving needs of customers and employees alike. Cognizant's continued support will empower McDonald's to focus on what it does best: providing delicious food and exceptional service across its eateries globally.

Conclusion: A Stronger Commitment to Tech-Driven Excellence



Ultimately, this strategic partnership between Cognizant and McDonald's marks a significant commitment to embracing technology and innovative solutions within the food service industry. As they navigate this collaboration, both organizations aim to prioritize customer success and operational excellence in the increasingly competitive global food market.

For more information on Cognizant and its services, visit Cognizant.

For details on McDonald's and its business initiatives, check McDonald's Corporation.

Topics Consumer Technology)

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