#USA #CVS Health #Woonsocket #Emergency Care #winter storm

CVS Health Prepares for Major Winter Storm

As the nation braces for a major winter storm, CVS Health is stepping up its efforts to support communities and ensure that individuals have access to essential services and products. Through proactive measures and enhanced communication, the company is prioritizing the health and safety of its customers, employees, and members.

Advance Preparation

CVS Health is implementing a range of strategies to facilitate continuity of care during this impending weather event. The company's pharmacies have begun reaching out to patients via text messages, emails, and phone calls, reminding them to refill and pick up their prescriptions ahead of the storm. In addition to refills, CVS locations are stocking up on vital emergency supplies, including water, batteries, and first aid products, to assist customers in their preparations for potential power outages and other challenges.

Emergency Claims and Support

For those forgetful moments when medicine may be left behind during an emergency, CVS Caremark, the company's pharmacy benefit manager, is stepping in to help. It will enable pharmacy claims for a one-time emergency refill, allowing plan members in states that have declared emergencies to obtain a 10-day supply of medication. This initiative aims to ensure that patients can maintain their treatment regimens even amidst disruptions caused by severe weather.

Furthermore, CVS Specialty patients residing in affected areas will receive outreach to discuss alternative delivery options for their specialty medications, prioritizing their health needs during this time.

Collaboration with Aetna

Aetna, CVS Health's health insurance segment, is also actively engaging with its members in potentially impacted regions. The clinical response teams are enhancing their support for Medicare, Medicaid, and commercial members to ensure they have access to necessary services during the storm. If an urgent situation arises, Aetna members can seek emergency care from any provider, ensuring continuous access regardless of network limitations.

Additionally, Aetna is liberalizing its Resources For Living (RFL) services to ensure all individuals have access to care, regardless of their existing coverage. These expanded services will include mental health support through a dedicated crisis support phone line and website.

Guidance for Patients

CVS Health encourages patients to adhere to local evacuation orders and to prioritize their safety by seeking refuge in safe locations. Recommendations for ensuring that prescriptions are not forgotten during an evacuation include keeping medications in waterproof bags and maintaining a written record of prescriptions and dosages. This helps facilitate smoother refill requests in emergencies.

Support for Employees and Communities

In addition to offering support to external customers, CVS Health is also looking after its employees in affected areas. The company has reached out to colleagues to ensure their well-being and provide access to crisis support services, indicative of its commitment to fostering community resilience.

Emergency Operations

CVS Pharmacy stores are complying with all local evacuation orders and will make every effort to reopen as soon as conditions are deemed safe. In the event of store closures, pharmacy phone lines will be redirected to the nearest operational CVS location to assist patients in accessing their prescribed medications. Those with scheduled vaccinations will also be informed of any adjustments to their appointments via email or text.

Conclusion: Community Commitment

With the impending winter storm, CVS Health remains steadfast in its dedication to supporting local communities and ensuring access to necessary health services during challenging times. The company is in communication with disaster relief organizations to enhance its community response and assist in the recovery process following the storm. As always, CVS is ready to provide essential services, reinforcing its role as a critical health partner in every community it serves.