Aile Launches Exclusive Membership Site for Clients: Aile Navi

Aile, a prominent player in the sales and inventory management sector based in Osaka and Tokyo, has officially launched an exclusive membership site named Aile Navi. Starting April 2025, this platform will cater specifically to organizations using its Aladdin Office and Aladdin EC systems, aiming to strengthen customer relationships and enhance the quality of support.

Background of the Launch

The conception of Aile Navi arises from the need for a dedicated space connecting clients with the company. Aile has previously operated an open website to disseminate general information broadly. However, as the demand for improved support quality grew, tailored information delivery and interactive communication became essential. Recognizing these needs, Aile Navi serves as a real-time information hub tailored to individual client requirements while creating a streamlined channel for feedback and queries.

Through Aile Navi, the company expresses its commitment to supporting clients' IT utilization and enhancing service quality based on direct feedback from clients. The site is designed to foster two-way communication, thereby improving customer satisfaction consistently.

Key Features of Aile Navi

To maximize the convenience of using Aladdin Office and Aladdin EC, the platform will provide a range of features, keeping user-friendliness in mind. Initially, Aile Navi will launch with about 150 resources, including FAQs and video manuals, which align with standard usability expectations. Plans for future content enhancements are set in motion as well.

Key Features Include:

- FAQ Section: This section will address common questions related to systems and hardware, ensuring clients have access to pertinent information.
- Video Manuals: These will offer visual explanations on operating the systems and hardware, catering to various learning preferences.
- News Updates: The platform will provide timely updates regarding maintenance schedules, showcases, seminars, and more.
- Inquiry Submission: Clients can easily submit inquiries regarding system or hardware issues via a dedicated form, ensuring swift communication with Aile's support team.

Overview URL: Aile Navi
Target Audience: Clients utilizing Aladdin Office and Aladdin EC.
Accessing Aile Navi: Upon registration, client administrators will receive an email allowing for easy registration, employee addition, and login.

Future Prospects

Looking ahead, Aile is considering the implementation of new functionalities on Aile Navi, including contract reviews, document management for meetings, and customer satisfaction surveys. The ambition is to further deepen connections with client organizations, utilizing real feedback for continuous improvement of services and support quality.

About Aile's Solutions

Aladdin Office

The Aladdin Office series offers customizable packages tailored to specific industry norms, equipped with rich functionalities necessary for effective sales and inventory management. It can be integrated with Aile's Aladdin EC web ordering system, catering to a variety of business types.

- Website: Aladdin Office

Aladdin EC

This web-based order management system digitizes and automates order processes traditionally managed by phone and fax, enhancing operational efficiency for both the company and its trading partners while supporting digital transformation.

- Website: Aladdin EC

About Aile Corporation

Founded in 1991, Aile Corporation specializes in transforming business processes related to back-office operations, supporting clients in enhancing operational efficiency and ultimately boosting service quality. With a remarkable customer retention rate of 98% driven by enduring support, Aile aims to create a society where everyone can enjoy creative work and a fulfilling life through quality service development and various outreach activities.